Review Time
My ultramax plan has used up 99,999 credits. I'm messaging live chat but getting no response, emailing but getting no response. If you claim to offer unlimited credits, please provide the highest integer value accepted by your system to unlimited users. This way, you won't have to manually manage it, and we won't be inconvenienced. I really appreciate your service, but it's incredibly difficult to reach you. If I don't receive a response to my email today, I will cancel my plan and change my 3 points to 1 point.
I subscribed to the Ultra Max plan specifically for access to Sora, and the experience has been extremely disappointing.
For several days, Sora was almost completely unusable due to constant queue errors. Generations would fail repeatedly, I lost entire days of usage without being able to produce anything.
After the issue was supposedly resolved, my account was hit with dramatic restrictions. My Sora access has now been reduced to just 2 generations every 48 hours, and Veo is limited to 15 generations, which is nowhere near sufficient for actual creative work. This is a massive downgrade from what I originally subscribed for, and it was done without clear communication or justification.
The platform is now unreliable and unpredictable. Sometimes generation works, sometimes it doesn’t. Limits reset inconsistently, and support responses have not provided meaningful solutions.
I subscribed expecting stable, professional access to industry-leading video generation. Instead, I’m dealing with instability, reduced limits, and a service that no longer reflects the price paid.
Until reliability and fair access are restored, I cannot recommend this service to anyone serious about AI video creation.
This was my favorite platform until it stopped working for me. For the first two months, everything was perfect, but recently it all came to a halt. I've made multiple attempts to contact support but received no replies. I'm left confused and unable to cancel my subscription. They quickly took my payment but failed to deliver the service promised. The customer support is terrible—actually nonexistent. It's disheartening, especially since it used to be an excellent service.
The site has decent functions, though it can be buggy. However, charging for a subscription that I attempted to cancel—only to find that the cancellation button doesn't work—is unacceptable. The site even indicates that my subscription is canceled. This feels very dishonest. I'm currently trying to cancel through email.
I used to love this site, but everything came crashing down recently. For the first two months of my subscription, everything worked perfectly, but now nothing functions. I've tried to reach out to the support team multiple times, but I've received no response. I can't even cancel my subscription. They took my money without delivering the service I paid for. The customer support is nonexistent and it's truly disappointing, considering how great it was before.
Digen AI works well for certain applications, but it has its flaws. Often, when I try to create a simple video, it claims that it violates their policies. I'm unsure what those policies are, and sometimes even straightforward videos won't generate. This makes me hesitant to purchase an upgraded plan.
I've tried their service and fall into the relevant category. However, I'm a bit worried about their subscription offering. They do respond to comments, which gives me some confidence in their legitimacy. Their services generally work, but they still need to improve their website. Recently, while using the watermark remover, the entire site crashed.
I suspect the negative reviews come from competitors who offer similar services but charge exorbitant fees. Digen.ai is a fantastic service that I wish I had discovered earlier. I hope more companies like this emerge, but for now, I will continue using Digen.
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Digen.ai is an all-in-one AI-powered video creation platform designed to empower creators, marketers, and storytellers at every level. Our intuitive editing interface enables users to generate high-quality video content in seconds—simply by entering a text prompt. Whether you're crafting a social media clip, a product showcase, or a creative short, Digen translates your ideas into compelling visuals with minimal effort.
Beyond text-to-video, Digen supports versatile media inputs: upload static images, and our AI breathes life into them—generating smooth, dynamic animations with natural motion and cinematic transitions. Need to refine existing footage? Our video enhancement suite intelligently upscales resolution, stabilizes frames, balances color, and optimizes playback quality—ensuring your output looks professional and platform-ready.
Digen integrates cutting-edge generative models responsibly, offering access to advanced capabilities such as lip-synced voiceovers, AI-driven motion generation (Act Motion Gen-2), prompt enhancement, and stylized visual effects. Users can experiment with diverse visual styles—from photorealistic to artistic—via tools inspired by leading research (e.g., architectures akin to Sora-style temporal modeling, Nano Banana Pro for stylized control, and Veo 3.1–level coherence).
Complementing the creation suite, the Digen Community connects over 5 million creators worldwide across 12 languages. It’s a vibrant space to share work, exchange feedback, collaborate, and earn rewards through daily engagement. At Digen.ai, we believe powerful storytelling should be accessible, intuitive, and joyful—no technical expertise required.
— Where creativity meets intelligence. 🌍✨
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