Review Time
I have been a long-time user of otter.ai and very much enjoy it's functionality. But recently their methods regarding free trials and subscriptions has become quite sneaky and unethical. I have a paid account and am happy to pay for the service but whenever I have meetings with team members they get constant prompts to sign up for free trails which then end up as paid subscriptions. On each occasion the team member had no idea they were ending up adding additional charges to my paid subscription. Some clear transparency over this situation would go a long way to repairing broken trust.
I have been a long-time user of otter.ai and very much enjoy it's functionality. But recently their methods regarding free trials and subscriptions has become quite sneaky and unethical. I have a paid account and am happy to pay for the service but whenever I have meetings with team members they get constant prompts to sign up for free trails which then end up as paid subscriptions. On each occasion the team member had no idea they were ending up adding additional charges to my paid subscription.
Some clear transparency over this situation would go a long way to repairing broken trust.
Otter.ai has many transcription errors. I always need to edit everything, and almost every sentence. Often, if I did not know the subject, I would not be able to edit the transcription for it to make any sense. This inserts my own bias and errors into the transcription because I may not be paraphrasing the speaker/discussion correctly. Even when I know the subject, sometimes, the transcription is so bad that I just cannot make any sense of the conversation. Customer support has not been of any help. They try to blame me for the errors. There must be better transcription software. I just have not found it. When I do find it, I will definitely switch. It's time consuming to go through the trial and error process. One review company that I often follow rates Otter.ai as very good. I disagree with them. Also, Otter.ai is super expensive for the transcription quality that it delivers.
Stupid stupid stupid. It kept asking to leave a review, even after I left it, it still kept popping up. IT is just crazy. It does not work. I was not able to edit the transcript even though it literally had a feature to edit. Bunch of idiots create this complete waste of time. Full of bugs. Crazy
I am very disappointed by Otter ai. I signed up for the free trial, which of course entails adding a payment method. I believed this meant I could record a meeting fully, which wasnt the case. Not that it mattered, because the brief transcript it managed was incomprehensible, as was the audio recording. Its much better using a voice recorder on a mobile phone.
Bad software...I removed the integration to outlook but otter keeps showing up. They have a mobile app and web settings and you have to change both? Who architects software like that? Single source of truth not configuration setting in multiple places. Then they remove the Delete Account function! Terrible company. Software works, but constantly run out of minutes.
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Otter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
