Review Time
When my mother-in-law passed, the team at the service handled everything with great respect and compassion. They treated her with dignity, and the attention to detail—like painting her nails—showed their genuine care. The staff provided comfort during such a painful time, giving us peace in knowing she was cared for beautifully. I will always appreciate their kindness and support.
Dignity took over from Capital Life, when they went into receivership. Total plan cost with Capital life £2696.64Total Plan cost with Dignity £2795.64?Amount paid when plan purchased £975.33 +£99 depositIt was not made clear to me, when I spoke to Dignity that I had lost all the money paid to date, when they took over. Apparently they told me, when I called to see what was going on. I don't think they did, and the forms sent me do not make that clear. Nowhere on my plan does it say when my time with Dignity started. Uses the Capital life plan as a start of plan, 2019, and quotes the amount paid to date as £975.33Go elsewhere, somewhere more honest.I found this out today on the 15/05/2025 because to calendar below is beyond me.
Friendly, compassionate, informative and helpful team were a pleasure to deal with. My parents chose Dignity Funeral Plans for theirs and my Dad sadly passed away almost a year ago. But it lifted a weight from the shoulders of the family knowing he had already indicated what he wanted and my Mum has her plan still in place. She said they took these out to relieve the worry on me and my sister. This made me determined to pay for my own plan and get it set up. Monthly payment options mean the impact on purchase is minimised and it felt empowering to make my own choices and file the completed plan alongside my Will. I can now get on with living, knowing I have done my life 'housekeeping'!
My mother had a funeral plan with a company which folded. It was taken on by Dignity who advised that nothing would change. Upon her death we placed her with her chosen funeral directors, however when we contacted Dignity we were told that if they were to honour the plan, we would have to move her to an alternative funeral director. Despite our distress they refused to accommodate her dying wishes and we lost all of the money she paid. Absolute nightmare!
My review is on Selim Smith & Co Funeral Directors Gloucester and our funeral planner Lorraine. I lost my dad unexpectedly. He had no funeral plans in place. This was the first funeral I had planned. Lorraine is absolutely fantastic and is the glue that holds everything together. Her care was genuine and her emotional support helped get me through a very difficult time. She talked me through planning the funeral clearly. She supported me when visiting my dad. She took the time to listen to how I was feeling and offered wise advice. She helped me make hard decisions like the pictures we picked. She just made the whole process run much smoother and easier. She made sure my every request was fulfilled. Thank you so much Lorraine. All staff were lovely and welcoming. Building was very clean and tidy.
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Dignity plc is one of the largest providers of funeral services and prepaid funeral plans in the United Kingdom.
