Review Time
I ordered a bed, and it arrived swiftly and looks fantastic! The price is very reasonable, and the customer support was excellent. I initially thought the footboard was missing, so I reached out, and they promptly informed me it was tucked inside the headboard.
Update: After my review, I received a phone call apologizing for the inconvenience and offering a 10% refund. I reconsidered my initial rating and updated it to a 3. Just ensure you don’t receive a previously returned item that’s damaged, and that issues are resolved in a timely manner. The furniture I received was clearly a return, with one part broken. It took three weeks to address the issue, only to be told the part was out of stock, and they offered me £15 off! I chose a different chest of drawers, which was fine. Although the problem was eventually resolved, it took too long and required multiple follow-ups. I wouldn’t choose this service again.
The delivery process was not satisfactory, and the compensation offered was inadequate. We ordered a sofa during a major sale, expecting it to arrive within 4-6 weeks. We were informed it would be delivered on December 19th, but only one box arrived, which the delivery service deemed complete. Upon opening it, we found that a significant portion of the sofa was missing. This was particularly troublesome as we were hosting family for the holidays and had planned to dispose of our old sofa on the expected delivery day due to space constraints. After numerous emails, we were told that the service would send the missing items, but they claimed no additional parcels were available. Eventually, we were notified that more boxes would be sent but wouldn’t arrive in time for Christmas, with an estimated arrival of 7 working days, which is unacceptable. After all the waiting and delivery issues, we were offered a mere £20 in compensation, which feels laughable. If I had ordered later, the delivery timeframe would have been shorter by December 19th. While I hope the remaining parts arrive eventually, it’s too late for our holiday plans, and our family has had to make other arrangements. I’m not inclined to use this service again and would prefer a closer provider.
The support team provided excellent communication. After the initial disappointment with a damaged sofa bed, they quickly addressed the issue, arranging for the replacement and the collection of the damaged item on the same day. The new sofa bed looks fantastic.
I ordered a sofa with high expectations based on reviews. When it arrived, it was shrink-wrapped in four boxes, which was surprising. After leaving it to expand for a day, I found that parts of the sofa didn't expand properly and felt soft and baggy. I contacted the seller for a replacement, but they only offered a 10% refund, which is unacceptable for a faulty product. I'm very frustrated and will be seeking a chargeback.
The delivery experience was quite disappointing, and the compensation offered was far from adequate. We ordered a sofa during a major sale, expecting it to arrive within 4-6 weeks. We were informed it would be delivered on December 19th, but only one box arrived, which the delivery service deemed complete. Upon opening it, we found that a significant portion of the sofa was missing. This was particularly troublesome as we were hosting family for the holidays and had planned to dispose of our old sofa on the expected delivery day due to space constraints. After numerous emails, we were told that the service would send the missing items, but they claimed no additional parcels were available. Eventually, we were notified that more boxes would be sent but wouldn’t arrive in time for Christmas, with an estimated arrival of 7 working days, which is unacceptable. After all the waiting and delivery issues, we were offered a mere £20 in compensation, which feels laughable. If I had ordered later, the delivery timeframe would have been shorter by December 19th. While I hope the remaining parts arrive eventually, it’s too late for our holiday plans, and our family has had to make other arrangements. I’m not inclined to use this service again and would prefer a closer provider.
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Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.
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