Review Time
Really good value and really good customer service...I was really pleased to find a regular purchase product at a discount on this site. I initially received half of my order and was worried part was missing. I contacted customer service and got a helpful reply the same day, advising that the package had to be split to comply with Royal Mail regulations and also providing tracking details for my second package. This arrived only a couple of days later as promised. So a really good value site, with very good and helpful customer service. Only four stars instead of five because I wasn't made aware that the order would be split, but customer service handled this really well.
I’m really disappointed to be writing this review as someone who uses direct cosmetics regularly and I’ve always enjoyed my experience but after recommending you to my mother, we have an issue which you are not forthcoming in resolving, so this is what has happened. My mother smelt one of my perfumes and decided she liked it and would like to buy one herself and she went to Direct cosmetics on my recommendation. She ordered the perfume. It was 20 or £25 and happily awaited for when it but when it came. The perfume contents didn’t smell usual so she asked me to have a look and check soon but as soon as I smell this perfume I realise it was off or stale because I’ve had this perfume many times and it has never smelled like this, so I did a beauty product date check from the batch code on the bottom of the box. I do this online when I buy products if I think there might be an issue, I always have a doublecheck to see if things are okay. Things were not okay when I checked this code, the batch code says it was manufactured in 2020! everyone knows perfume has a two year life and some occasions there is three years depending on the ingredients so as our perfume was made three years ago It has passed its use by date. I have sent you an email telling you the perfume is off/stale/gone bad and I gave you the batch code information but you’ve just completely responded how great you are, how your stuff hundred percent authentic, you buy from reputable sellers blah blah, well this time you didn’t buy from a reputable seller, you’ve probably bought off a company that’s gone bust or that overstocked etc and therefore my mother nearly 80 years of age and let me tell you who can’t afford to waste £25 because she only has a pension Got a perfume that she cannot use as it stinks and not the way a perfume should! I’m shocked you still ask questions of me even tho the information I provided is correct. The perfume is past its best by date, no offer to replace it yet nor have you offered me one ans , and this is gonna stop me shopping with you ever again and I’ve been a very loyal customer and I’ve sent many customers your way. I’m really appalled that you just can’t accept that you sold me bottle of perfume that was produced four years ago and is at least 12 months past its best use by date and smells absolutely disgusting. You can go Search online beauty product checker. agent provocateur batch code: KL25 If you was the slightest bit forth coming in the last week of correspondence I wouldn’t have had to write this review and now people know you are selling out of date products! I should not have to have had multiple too and fro emails from you, your satisfaction guarantee is satisfying or a guarantee is it ?
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