directlineforbusiness.co.uk

4.6
4.6 Based on 61 reviews

Solving problems is what we do. Policies for tradesmen, professionals, landlords, van drivers & home business owners....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.6

/
5

61 Reviews

5 Star
84%
4 Star
8%
3 Star
2%
2 Star
2%
1 Star
5%

All Reviews

Filter Reviews

Review Time

Disheartening experience after many years

After over 13 years with this provider, I made a single claim for a leak. I received a renewal letter and was instructed to call. A few days later, the head office refused to renew my policy. They quickly accept annual payments, but once a claim is made, they will drop you. Very frustrating experience!

1
Date of experience: Jan 23, 2026
Moira Carter
Warning for landlords!

After 13 years with this provider, I made a single claim for a leak. I received a renewal notice and was told to call. Shortly after, the head office refused to renew my policy. They readily accept payments, but once a claim is made, they will drop you. Very disappointing experience!

1
Date of experience: Jan 23, 2026
Henry Butler
Frustrating and stressful ordeal

Exercise caution!!! I faced two and a half years of stress and legal disputes. They were unresponsive when I needed assistance. Staff provided misleading information, only to deny it later. After two years, I had to go to court just for them to acknowledge their errors in writing, yet they denied fair compensation and increased my premiums significantly. I cannot recommend this service. Communication was poor, and they showed little concern. They downplayed the damage to avoid full payment. Be wary of them. The promised coverage was not fulfilled. Always read the fine print. A distressing experience. The incident happened in September 2023, and it just concluded. A waste of time and money with this unprofessional service.

1
Date of experience: Jan 22, 2026
Mrs Renucci
Website easy to use

Website easy to use, chat

5
Date of experience: Jan 20, 2026
MR PHILLIP JACQUES
Very helpful!

5
Date of experience: Jan 20, 2026
customer
Girl was very knowledgable and…

Girl was very knowledgable and understood my needs instantly

5
Date of experience: Jan 20, 2026
AlisonRayfield
Landlord Insurance

Quick & easy to use website. Friendly telephone manner.

4
Date of experience: Jan 20, 2026
Tudor Jones
Easy to access to my quote.

Easy to access to my quote.Able to speak to person rather than AI.Easy to do business with DL.

5
Date of experience: Jan 20, 2026
Joanne
Extremely helpful as due to bereavement

Extremely helpful as due to bereavement

5
Date of experience: Jan 20, 2026
Donna Wilson
Excellent renewal experience

The renewal experience was excellent, characterized by prompt and friendly communication. I'm pleased to continue with a reliable and long-standing service.

5
Date of experience: Jan 20, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

Business Social Links

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More