directplants.co.uk

4.1
4.1 Based on 21 reviews

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves ...

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Average Rating

4.1

/
5

21 Reviews

5 Star
57%
4 Star
19%
3 Star
14%
2 Star
0%
1 Star
10%

All Reviews

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Review Time

I've only given 3 stars because of poor communication. So the bad stuff 1st When using an online se

I've only given 3 stars because of poor communication. So the bad stuff 1st
When using an online seller for the 1st time there are inevitably worries of scams or quality issues.
Direct plants uk insinuate that you can phone to talk to someone, this I found not to be true. I phoned multiple times only to be told by an answer machine to get in touch by email.
I thought I'd purchased too many conifers, there policy for returning conifers was not forth coming, It was indicated that I should donate the plants to a charity or such like.
When the conifers were dispatched there was no details of the courier used.
My address was correct but wrong postcode used so plants would not have been delivered to correct address. Had I been able to contact them by phone it would have been so much easier rectifying the problem.
Lastly the free shrub worth £9.99 was miniscule 4 inches high LOL.
The good points...
Plants were delivered within the time frame stated.
Incredible value for the money.
Wonderful, quality, healthy plants, good root system and not pot bound.
Without doubt the best potted conifers I've ever purchased.

3
Date of experience: Feb 04, 2026
I've only given 3 stars because of poor…

I've only given 3 stars because of poor communication. So the bad stuff 1st When using an online seller for the 1st time there are inevitably worries of scams or quality issues. Direct plants uk insinuate that you can phone to talk to someone, this I found not to be true. I phoned multiple times only to be told by an answer machine to get in touch by email. I thought I'd purchased too many conifers, there policy for returning conifers was not forth coming, It was indicated that I should donate the plants to a charity or such like.When the conifers were dispatched there was no details of the courier used.My address was correct but wrong postcode used so plants would not have been delivered to correct address. Had I been able to contact them by phone it would have been so much easier rectifying the problem. Lastly the free shrub worth £9.99 was miniscule 4 inches high LOL.The good points...Plants were delivered within the time frame stated.Incredible value for the money. Wonderful, quality, healthy plants, good root system and not pot bound.Without doubt the best potted conifers I've ever purchased.

3
Date of experience: Feb 03, 2026
LeeB
My first order

My first order - very healthy plant delivered on time. I ordered a 3-4 ft tall specimen but the one that arrived was only 28inches

4
Date of experience: Jan 28, 2026
Keith Whitehead
Everything was excellent but having…

Everything was excellent but having ordered 6ft high trees i did not ghink it invluded the root ball so only approx 5ft when planted

3
Date of experience: Jan 26, 2026
sandrine
Try to contact them a millions time to…

Try to contact them a millions time to change my adress as I realised it was wrong . Sent 3 emails no one reply and called them but it s always an answer machine received snemsil from. The courrier sent me an email it will be ship at the adressi need to correct .I really hope so I will manage to change it. So far the customer service is not good. Sorry I am not usually write some bad review to complain but I feel really they don't care ..

1
Date of experience: Jan 26, 2026
George Sher
Would use again

5 healthy birch trees delivered as advertised and on time

5
Date of experience: Jan 25, 2026
Sarah
Brilliant service.

Brilliant service. Plants arrived in great condition.

5
Date of experience: Jan 25, 2026
Trevor Mccrory
Arrived on time

Arrived on time, well packed, courier very helpful and polite, very strong well grown trees , very pleased thank you.

5
Date of experience: Jan 23, 2026
Lisa W
Potted trees

Quick delivery.Trees as described, look healthy. Packaged securely.

5
Date of experience: Jan 22, 2026
Michelle Barratt
Great tree carefully packaged and…

Great tree carefully packaged and delivered with care, thank you

5
Date of experience: Jan 22, 2026

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Business Details

  • We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.See more

  • email sales@directplants.co.uk
  • call 01485601143
  • language https://www.directplants.co.uk

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