Name: divention.de
Telephone: 000000000
Rating: 1.6

fido201318 Guest

Never experienced something like this before

Bad way of communicating. After trying several ways to get in touch, they finally only responded on whatsapp. I had been waiting for my order for a while, but did not receive any information about when it would arrive. Nowhere on the website does it say that it may take longer due to busy times. Ordered in November, and at this moment still have not received anything. Due to the delay, I have also not received any compensation or anything like that. Do not order here if you want to lose your money.

Date of experience: Nov 28, 2024

Randi Baker Guest

1 year ago

Worst customer service ever

They sent the package to a wrong address (to a wrong country even) and their customer service is awful: I’ve been following up with them on every email I send and I haven’t heard from them for almost a week since my last email

Date of experience: Nov 15, 2024

BlackD3athHD Guest

1 year ago

Product hasn’t been handed to courier 20 days later

Similar to the other person who also ordered a beanie. I ordered a beanie on the 15th of November, shipping stated 5-7 days, which allowed enough time for delays, as I bought it as a birthday gift for the 1st of December. It has now been 20 days since I ordered and it seems as if the package has still not been handed over to DHL yet, the only way to get in contact with them is through Instagram DM where replies are scarce. I understand it’s near Black Friday but I ordered quite far in advance to prepare for this, I have requested a refund but have only been offered a free pair of socks, which afaik was meant to be included anyways.

Date of experience: Nov 15, 2024

FireFighters200394 Guest

1 year ago

Never received a refund

Ordered a product and sent it back because of the sizing. Been waiting for a refund for over a month, the team hasn't responded to any of my emails, DM's or calls. Unserious business. Don't buy if you don't want your money to get stolen.