Review Time
I’m honestly shocked that PayPoint has a 4.7-star rating; my experience has been nothing short of a nightmare.
For nearly three weeks, my wife and I have been trying to redeem a voucher, only to be met with constant excuses. Every location we visit claims their "system is down" or they "don’t provide that service," despite being listed as a PayPoint provider. To make matters worse, the staff often treat us with complete distance , making us feel like beggars rather than customers.
The Major Issues:
* Theft and Lack of Accountability: One of our vouchers was actually cashed out by a specific PayPoint location, but the money was never handed over to us.
* Zero Follow-up: We filed a formal complaint regarding the stolen funds, but we've heard absolutely nothing back. In 2026, where every transaction is scanned and tracked by banks multiple times, it is ridiculous that they claim they "can't track" where the money went.
* Complete Waste of Time: Today (23.02.2026) was the final straw. We spent 3 hours driving 27 miles to multiple locations. Every single shop refused to help us.
Final Verdict:
This service is a joke. Their support is non-existent, and I refuse to waste another two hours of my life on a phone queue only to be ignored again. It is shameful that a company can operate with such total disregard for its users. Avoid at all cost
Dapo Relationship Manager came to set up our new terminal today.
We found the set up very straightforward and quick. We are happy with the service Dapo has provided.
Thankyou , News and Booze
ITS A PITY I CANT RATE ZERO FOR THIS COMPANY. I DON'T KNOW HOW THEY HAVE SUCH HIGH RATINGS ON HERE. TRY NOT TO RATE THEM ON SIGN UP AS THEY ARE GOOD AT SELLING THE PRODUCT AND APPEAR VERY NICE TO BEGIN WITH. I SIGNED UP WITH THEM FOR MY STORE A FEW YEARS AGO AND THEY DISCONNECTED MY SERVICE FOR NO REASON AND WOULDN'T SEND ME MY FINANCIAL DETAILS SO THAT I COULD SEND TO MY ACCOUNTANT. I THEN HAD THE REP WHO SIGNED ME UP ORIGINALLY COME INTO MY STORE AND ASSURE ME HE COULD GET RID OF A DEBT THEY CLAIMED I HAD IF I SIGNED UP AGAIN. I DID SIGN IP BUT PUT ON THE FORM THIS TIME I WOULD NOT BE A PERSONAL GUARANTOR IF ANYTHING WENT WRONG DUE TO WHAT HAPPENED PREVIOUSLY. LONG STORY SHORT I AM NOW HAVING TO PAY BAILIFFS OVER £2000 FOR A HIGH COURT WRIT THEY MANAGED TO GET DUE TO THEM CHARGING ME FOR 2 PAYPOINT MACHINES THAT I STILL HAVE AND THEY FAILED TO COLLECT EVEN THOUGH I CHASED WITH THE SOLICITOR AND HE SAID HE WOULD ASK THEM TO COLLECT THEM. SCAMMERS!!!
*first sign up was 2023 but this app won't allow me to go to that year 😞😞😞
A representative came to our location to present the new services offered, making the process really easy and allowing us to claim £18 for free. They were very pleasant and I would definitely recommend them to my friends.
I received excellent assistance regarding the new services. The representative was very helpful throughout the entire process, clearly explaining everything and ensuring a quick and smooth setup. The paperwork was handled efficiently and on schedule. Very professional and easy to work with. Highly recommend their services.
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At the PayPoint Group, we’re all about convenience. Whether online or in store, we make life easier for everyone through cutting-edge digital payments solutions, innovative retail technology and essential in-store services helping millions of consumers every week.
