Review Time
In February, I ordered a beanie and received an email saying it was on its way. Since then, I've heard nothing. The tracking showed it was sent back, and they haven’t contacted me. I tried emailing and calling, but got no response. It's clear: I've been cheated.
I received an email stating my address was incomplete due to a house name instead of a number. I also got a scam text from an unverified driver with a suspicious link. Despite my attempts to follow up, there has been no communication since the initial email a week ago. I ordered two weeks ago with a paid express shipping option.
Waited a long time (1 month) and they told me the jeans i wanted were out of stock and i could order any other product from their store. The order arrived in 1 week and they sent stickers and their necklace along with it. The items are high quality so if you don’t mind waiting or don’t run into something out of your control i would recommend
I ordered at Divention on the 2nd of December, after the products finally came nearly a month later without any explanation, the quality was horrible so I decided to refund my purchase. I haven’t received any refund up until today.I can only advise to avoid the shop!
I placed an order on November 18, 2024 and have received NOTHING to date. The order status hasn’t changed, their website says my order number is invalid, and the package was sent without tracking.Customer service is nonexistent—no replies to emails or messages. This company is completely unreliable. Avoid at all costs!
No product or refund in a month.Customer Service non-existent, managed to finally get a response on instagram messages after commenting on their instagram post.First, they said they had shipped, then confirmed they had not after I had asked for further details.Now they have said they will only ship part of my order and deleted my comment on their instagram (which was getting likes & questions from people with similar experiences).They've now provided 'tracking', which un-suprisingly does not work and a total random number.Scam Company. Avoid.
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