Review Time
I had a package stuck at Thai customs for over a month.It was a very sentimental item, and I could not afford to have it lost or “misplaced”.
I tried and tried multiple times to get things sorted via UPS, and each and every time, they were unable to resolve the issue. I found Docshipper through Google and reviews, and they managed to clear my package in under 12 hours! A massive shout out to both Yanis H, and Joshua S. if it wasn’t for these guys, who knows where my package would be now.
These guys are extremely professional, and will make sure they deliver on what they say, in record breaking time. The package was due to be delivered on Monday, and today, as I type this, it’s Saturday and it’s already been received by the recipient. I can’t speak highly enough of this service and these 2 guys, Yanis and Joshua are an asset to the company. Thanks again Guys, cheers
I had a package stuck at Thai customs for over a month.It was a very sentimental item, and I could not afford to have it lost or “misplaced”.I tried and tried multiple times to get things sorted via UPS, and each and every time, they were unable to resolve the issue. I found Docshipper through Google and reviews, and they managed to clear my package in under 12 hours! A massive shout out to both Yanis H, and Joshua S. if it wasn’t for these guys, who knows where my package would be now. These guys are extremely professional, and will make sure they deliver on what they say, in record breaking time. The package was due to be delivered on Monday, and today, as I type this, it’s Saturday and it’s already been received by the recipient. I can’t speak highly enough of this service and these 2 guys, Yanis and Joshua are an asset to the company. Thanks again Guys, cheers
I had the pleasure of getting assistance from Constance DITTRICH for my importation needs from both the USA and the UK. Constance was extremely professional, reliable and always responded quickly with all of the information required. She went above and beyond helping me satisfy my insurance requirements and I am truly grateful to her for all of her hard work. I will definitely come back the Constance and the DocShipper Group again and highly recommend them to anyone needing help with importing.
My interaction with this company and with Constance Dittrich and her team was a nightmare from start to finish. After trying for weeks to get answers to my basic questions and a clear date for the packers to come I finally fired her and her team today. She made promises she did not keep, asked me to complete and return a form which was clearly titled ‘for use for commercial shipments from Canada’! (My shipment was personal household goods from Mexico!) She said it didn’t matter! She asked for may passport and visa (I see from other comments that she should not have done that). And she had Mexican Customs valuing a couple of my household sculptures at 77,000 dollars!, clearly thinking I was an art dealer rather than an old lady returning to England with my household goods. This has cost me. Lot of lost sleep and has delayed my departure and I now need to start over with a reputable company, but at least I won’t have to deal with such a terrible level of incompetence and indifference. I think I dodged a bullet. Beware! (note: I am not a complainer and do not tend to write reviews, but this was a truly awful experience.)PS. I have since realized that a document they asked me to sign immediately, describing a value of US$77,000, should have gone to a different customer who was shipping to Ireland! This company offers nothing but excuses.
Excellent experience with this maritime transport management company for a China–France shipment. Alexis and Karim were outstanding throughout the entire process. They were always available, responsive, and genuinely attentive. You can really feel their commitment and their dedication to making everything run smoothly, which is incredibly reassuring in the shipping industry.A big thank you to both of them for their professionalism and support. I highly recommend their services.
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