Review Time
Side sleeper here and I’ve burned through way too many “miracle” pillows that either flatten out fast or push my neck into a weird angle. This modular pillow is the first one that’s felt genuinely helpful in a practical way. After a couple nights of, I found a setup that keeps my back aligned and takes pressure off my shoulder and knees. The biggest difference is consistency - once it’s dialed in, I’m not waking up to re-fluff or reposition everything every hour. I’m sleeping deeper and waking up with noticeably less stiffness. Good.
Funny reading other reviews describing verbatim, my same experience with this company. Don't count on reaching them if an issue arises and like others, I paid the 3 day express delivery option.,...that was 10 days ago - on the site the status is "unprocessed"
I got this with full hope it would do as promised. After a few nights, modules would detach. After 2 weeks, pain got worse and I was fighting with the pillows, thus, disturbing my sleep. Contacted company 31st December to request a return as I was under the 120night garantee to return. No response.I have attempted a refund from PayPal, but PayPal hasn't considered my evidence, so now I have to dispute it with them or go via my bank.DoctorTrigger made so many promises (better sleep, less pain, 120night garantee to return) and all of them are broken.
Buyer Beware - Do not recommend• 12/1 - Ordered + paid extra for 3-day expedited shipping• 12/7 - Package arrived missing 2 of 6 pieces + 1 piece defective and the pillow case • Multiple emails went unanswered - I had to comment publicly to get a response12/12 I was told the missing items were “already handed to the carrier” so they couldn’t overnight my missing pieces.That was false. Tracking shows:• Label created 12/18• Carrier received 12/19When the replacement arrived, it was short again and still no pillowcase.Refund requests were ignored.There’s no way to request a refund on their site, and the listed support email isn’t monitored.This isn’t a one-off mistake, it’s either a systemic fulfillment and customer service failure or blatant fraud. I can’t recommend this brand.
Modular pillow: What I liked about it: 1. It was comfortable and soft on the skin as far as the pillow cases and it wasn't rough. I am a very hypoallergenic person and it wasn't scratchy or itchy like a lot of fabrics are. I really truly liked that fact. 2. It was silky, smooth type of fabric. 3. I liked how they were trying to keep in mind about different positions that people may sleep in. 4. I did actually really like the top pillow part. The actual pillow itself was nice. It was helpful with the head and the adjustant aligning my head with my neck which was also nice.What? I didn't like about it:1. The velcro that connected the rest of the pillow to the head pillow. Didn't matter. It would just rip off like really bad and wouldn't stay in place. 2. Think the pillow covers were really nice and soft and smooth. However, they were so soft and smooth that they would slip all over the place on the bed. It's almost like you need a velcro for the back of the pillow so it stays on the bed haha 😂 3. It was very difficult to sleep with because the support that I was trying to have with it, wasn't working for me. 4. It was like sleeping with a slip and slide. Even though it was very comfortable for a hypoallergenic person like me, which is a positive. When it doesn't stay in place, you're not actually getting the support that you need because it keeps slipping and sliding. Unless you somehow rope it to the bed. General thoughts: I'm a 5'4 bigger person and because I have enough trouble with my conditions and diagnoses, which include fibromyalgia, autoimmune, muscle and nerve conditions, and 3 types of arthritis. I feel that maybe parts of the pillow were good. I just wish I didn't slip around so much and stayed in one piece. Crawling into bed with a big pillow was very difficult. I did like the support of the legs. That was nice. I like the support of the main pillow. However, the support of it staying on the bed and not moving around was very difficult. I know I get flustered easily, however when you know it's not going to work it's just not going to work. The velcro stuff kept ripping off repetitively. It also was a pain putting it together all the time every time you woke who wants to deal with six pieces of a pillow that don't stay together?
Defective product, the velcro does not hold any of the pieces together for longer than a few days which renders it completely unusable. They are entirely aware of this fault and as a result have been sending out replacement covers, hence why they are all out of stock on their site. After being offered a replacement cover and it never showing up and I asked where it was and was told the above, I then requested a refund. On their website they have a 120 day guarantee which also says "if you don't like it we'll pay you". What a complete joke. They seem to flaunt EU consumer laws, did not include shipping and taxes in a refund for defective goods and have argued the point with me over whether or not this is standard. This is the law, I am not fronting the hefty shipping costs for a completely faulty item. As far as I'm concerned this is a scam company, do not buy their product
Used this pillow throughout my third trimester and into postpartum recovery. It cradles the bump, supports hips, and stops me from rolling onto my stomach. Pairing back and side pillows was intuitive. I deducted one star simply because the memory foam is a bit firm initially but it softened nicely.
I purchased the Doctor Trigger Modular Pillow after reading about itscustomizable design. The six-piece memory foam system envelops me in acocoon no more morning neck or hip aches! The adjustable straps allowed me totailor it exactly to my side-sleeping posture and stay in the same position allnigh. Customer service even checked in during my 120-night trial. Trulyimpressed
Stick to a good pregnancy pillow!I tried this for just under 2 months before I couldn’t stand it any more.My arms kept going numb because it propped my shoulders up. 😒The strap that goes under it is uncomfortable and moves around.It’s simply too stiff.The return process is impossible.The covers didn’t even make it through one was without busted seems.The arm rest for lying on your side is so unnatural it was worse on my loose shoulders.
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