Review Time
The company uses intentionally deceptive marketing including touting a 120 day no risk trial and free shipping and returns. Then they make it nearly impossible to actually return the item. It took multiple email exchanges to even get a return address. And then they revealed I had to pay return shipping, which will be over $50, and tried to manipulate me into paying them the $50 to keep the item that I can’t actually use. When I complained directly to the company they claimed the info was on their site but it’s not. In fact they now have an add that says ‘don’t like it, we’ll pay YOU!’ I would not ever purchase from this company again.
I backed their Kickstarter campaign, they never shipped the pillow though they created a shipping label for it. There is no tracking updates through UPS, I called UPS and they said that they haven’t received the item yet from Dr. trigger. I notified Dr. trigger that I would be moving and needed to give them a different address, I also notified them that I need help getting this pillow shipped. They told me it must be lost in transit, and I waited too long. They then told me they would re-ship however they have not. When I email about this, they tell me it’s my fault for not notifying them that I didn’t receive it earlier, when there was no delivery date expected because they never actually shipped the item. The service is awful, Aaron Hu, the owner/founder is non responsive also. Time for a class action!
I never expected a pillow to make such a big difference, but the Modular Pillow completely changed my sleep experience. The adjustable strap gives me personalized support, easing my chronic neck and back pain. I wake up refreshed, without the usual stiffness. It’s amazing how something so simple can have such a powerful impact. Highly recommend it to anyone struggling with sleep or discomfort!
For YEARS I'd wake up with these awful headaches, and I tried everything to figure out why. More water, less screen time, cutting out wine, even a sleep study—nothing helped. My doctor kept suggesting it was super frustrating stress. Never thought my pillow could be the problem until my chiropractor suggested it. I was skeptical when I ordered the Modular Pillow (and honestly, the price made me hesitate), but it's been absolutely worth it. The way it keeps my neck and spine aligned properly has completely eliminated those morning headaches. I realized my old pillow was forcing my neck into a slight bend all night. Now I wake up feeling clear-headed and actually refreshed. My productivity at work has skyrocketed because I'm not spending half the morning waiting for painkillers to kick in. Such a simple fix for what was seriously affecting my quality of life!
I was quite skeptical if the Modular Pillow would truly live up to its promises. But I’ve experienced a remarkable transformation. The pillow hugs me on both sides if when I adjust the strap to be tighter and has provided personalized support that has significantly alleviated my chronic neck and back pain. I’m waking up without stiffness and discomfort—each morning now feels rejuvenating and pain-free. I feel like it has not only enhanced my sleep quality but also improved my overall well-being. It’s been a simple change in sleep support and 100% made enormous difference.
Stupidly backed the Kickstarter campaign for the pillow. What a mistake. Ridiculous shipping fees, pressure to buy additionnal shipping insurance ( ???) and no accountability. Will never, EVER, buy anything from Doctortrigger and will make it a point to not buy anything from anyone associated with them.
As a dedicated side sleeper, I was getting SO frustrated with pillows. They either pushed my neck into weird angles or went completely flat after a couple weeks. Ugh. The Modular Pillow is seriously different though. It keeps my head positioned just right with those adjustable pieces, and I can customize it to my shoulder width. I wake up without that awful neck kink, and I don't have to keep punching it into shape throughout the night. My partner says I'm not tossing around nearly as much either!
I wish I had checked the reviews before throwing my money into the black hole that is this company. They proudly advertise "easy returns"—which is hilarious, because they seem to have redefined "easy" to mean "impossible unless you enjoy being ignored indefinitely." Good luck getting a response from their non-existent customer service.Shipping? Oh, you mean the exorbitant fee they charge to maybe send your package to the right address? And if they don’t? Well, that’s your problem, obviously. They’ll happily blame you while washing their hands of any responsibility. The best part? If your package is returned to them due to their incompetence, don’t expect a refund—just a lighter wallet and a lot of frustration.And for all the Kickstarter backers who supported this company in good faith—congratulations, you’ve been royally scammed. They charged backers nearly double for shipping, only to turn around and offer the same "exclusive" product at a lower cost to new customers. Absolute betrayal.Avoid this company like the plague. If a business refuses to list a phone number, dodges customer service inquiries, and has a trail of furious customers in its wake, that’s a massive red flag. Spend your money elsewhere—preferably somewhere that doesn’t operate like a glorified Kickstarter grift.
Tore my rotator cuff playing softball years ago, and it's made side sleeping a nightmare ever since. My shoulder would just sink into the mattress, causing this radiating pain that would wake me up. The Modular Pillow has literally changed my sleep life. The way I can position the components gives my shoulder the exact support it needs—it's like the pillow is holding my arm in place so my shoulder doesn't collapse. First time in YEARS I'm waking up without immediately reaching for the ibuprofen. My physical therapist even noticed improved mobility after just a couple weeks of using it!!!!
I stupidly supported this company through Indiegogo 2(!) years ago…. They already selling their products through Amazon at a lesser price and free shipping. I have never received my item. I’ve contacted Indiegogo (who on my behalf made DrTrigger to respond). DrTrigger have send me a link (claiming that I’ve failed to complete a mandatory survey. Checked my emails three times- they’ve never send me one) for the survey in order to receive the promised and paid for set. Anyway, I used the link and went through all the steps adding in the end a storage bag for the Rocker 2.0 set. My guess because of that action the actual set has disappeared from the order. I have received only storage bag and now my order is listed as complete. Link does not work and there is no way to contact anyone. I’ve reached out to the Indiegogo support again. About a year ago I’ve asked the campaign owner to reimburse me as I didn’t want to wait anymore for his product. The owner replied to me that he cannot give me my money back as he used it for the production. But if he thinks it’s ok to take money from people and to never fulfill the promises to give them back the actual product, when he is nothing but a scammer!!!!Run from this company. There is nothing true to them, no value, no decency or the honesty. I’m questioning the owner being a Doctor as well. Disgusting practice and business to deal with…!
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