Review Time
Transporting your pet from one place to another on a plane is a pretty stressful experience. Dogtainers alleviates some of that stress through their caring and professional approach. You can tell that they genuinely care about your pet and will do their best to take care of them on the journey. This is the fifth time that we have used Dogtainers to transport our dog. On this occasion, Laena-Leigh was our contact and she was friendly and professional. I don't recall the name of the person who collected our dog from our place but on a similar vein, he was a consummate professional, ensuring that our dog was going to be comfortable for his journey. Thanks Dogtainers!
This is the second time, I've used Dogtainers, always fantastic to deal with, and were more than willing to change dates at my request when i needed. Transporting a pet can be stressful, it was a seamless booking and I felt confident my cat would be safe.
Defence posting members beware. I was driving to the airport when I got a call to say my dog never boarded the aircraft over two hours prior. The reason they were now calling me was to find out if they could put her on a late night flight. She had been scheduled for another flight in the afternoon but was apparently cancelled. This all happened and I was not informed. My dog was picked up from a boarding kennel at 8am, I was not updated until multiple phone calls resulted in a photo of her at 8 pm. In this time she had been transported in a crate via a car to the airport and left there only to not be boarded on the plane. She was then left waiting around for the next flight which cancelled cargo. The lady told me she was back in their kennels and they would send me a photo of her at 3 pm. I got nothing until I called again to find out if she boarded the next flight and what was happening. My family was completely distressed. When I picked up my dog at 10:45 pm after a huge day for her, she was completely terrified. Considering I bought the bronze package, I honestly expected better Service. Each person who answered the phone had a different excuse for why they weren’t telling me what was happening with my pet. The service was absolutely appalling and I can’t even begin to imagine what my dog went through. I will never use them again and will not recommend them to any Defence serving member. In fact I will do the opposite and be sure to advise everyone not to use them.They definitely did not attempt to contact me and that is a lie. It would be great to see that evidence.
I used Dogtainers to relocate my pup from Perth to Melbourne. As soon as i entered my details online via their website i instantly received a quote in my inbox. The quote was relatively cheaper than other companies i also received quotes from. Dogtainers provided the best flight option and instructions and booking process was easy to follow. I hired a crate from Dogtainers and it was in good condition ready for the pup on arrival at the drop off point. The process was simple and easy which is great as i was a little nervous flying a puppy. Thank you dogtainers, great service.
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The feeling of being reunited with your pet is one of the most exciting and exhilarating experiences imaginable. Pets are part of the family, and our family unit isn't complete until our pets—whether they woof🐕, meow🐈, chirp🦜, slither🐍, or even swim🐟—are back together with us.
The good news for anyone needing to relocate a pet, whether within Australia or anywhere around the world, is that 𝗗𝗼𝗴𝘁𝗮𝗶𝗻𝗲𝗿𝘀 offers tailored solutions for your pet’s travel. With over 50 years of experience, 𝗗𝗼𝗴𝘁𝗮𝗶𝗻𝗲𝗿𝘀 provides specialised services to ensure your pet is transported safely and comfortably.
Trust 𝗗𝗼𝗴𝘁𝗮𝗶𝗻𝗲𝗿𝘀 to handle your pet’s journey with the utmost care and professionalism, so you can focus on the joy of reuniting with your furry, feathered, or scaled family member.See more
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