Review Time
Bought two bikes for Christmas and they shipped very quickly. Had contacted customer service prior to ordering and they were very helpful. These are not electric motorcycles like so many others - they are pedal assist bikes that still give you a great workout while making the ride fun.
I bought 2 Discover 1 bikes 2.5 years ago. The batteries are getting weak and now I find out they are discontinuing production of the battery I will need. I will be stuck with $2600 worth of bikes that will be worthless. Not sure I would buy a new bike from this company again.
I finally made the decision to purchase my bike on November 29th, 25'. It was a tough choice for me, but I'm really pleased I went for it. I didn't get to unpack it until late December since, as a trucker, I was too busy until my Christmas break. I took it with me on vacation out of state. The packaging was outstanding—sturdy and robust, which hinted at the quality the company puts into their products. Upon taking the bike out, I noticed a minor chip on the upper cross member bar, and I intended to file a claim, but all the necessary info had been thrown away with the trash. The box was intact, so the damage must have occurred before it was packed. I reached out to the company, and they replied the next business day. I requested a simple repair/paint kit, but they informed me they couldn't provide that. Instead of returning the bike for a small issue, I used a bit of spackle and some metallic black paint to fix it. Additionally, after adding a bike repair/tool kit, the strapping conveniently covered the area. Overall, this bike is ~AWESOME~! It's solidly constructed, with quality welding, and is an exceptionally well-made product. I'm thrilled with it. The ride is smooth, and the controls are well-designed. Just a heads up—it's FAST! I bought this bike based on a friend's recommendation, who had already purchased from the company, and after reading many reviews, I decided to go for it. I have no regrets. Thanks, company! 😎👍🏻👍🏻
A little slow in answering my request for parts. Lots of questions back and forth about what my request for replacement parts. I had to get more wordy describing what I needed than I think I should have had to do. But, in the end, I got the correct replacement parts the first in the first order; so, I am a happy rider again. Hope that if I need more replacement parts, I don't have to go through this same procedure again!
Knowledgeable staff and a kind and understanding staff knew exactly what I was talking about when I explained my situation and offered a remedy for it and they're just waiting for me to get back in touch with them so that I can make the purchase and order the battery and charger
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