Review Time
I lost my apple watch and unfortunately no one returned it, it was horrible experience, I loved your airport but not the honesty of people or staff, but ofcourse where we can find honest people nowadays? Hays! No one can beat japan they have camera and they will help you but customer service on your airport did not help nothing atleast checking cameras, the airport is nice not the people working, I can say lazy. So I will avoid qatar airways for now and will not recommend to friends and family the customer service is horrible.
Airport staff are generally very pleasant and helpful. Unfortunately, the officials are quite the opposite. They rarely bother to communicate, often chatting amongst themselves behind the counter without making eye contact. Questions are ignored the first time, and if you ask again, you’re met with a change in expression that feels dismissive. Their attitude comes across as rather arrogant, as though they’re above everyone. Overall, a disappointing experience with the officials, though the airport staff themselves were lovely and always smiling, even if they weren’t local.
Too many airport staffs than passengers, and the staffs occupy toilets that passengers need to use - there are only a few toilet cubicles. Additionally, the border officer ladies are super rude. Its a shame for those who wear hijabs/headscarves, these ladies have no patience and act like a child - rich countries, spoiled brats.
Coming from JFK, had yo take stair and bus to come inside terminal. Did not get a single sign for immigration or arrival direction anywhere. After asking one by one airport stuff, finally found immigration/arrival gate.I travel many countries and found this one is the slowest, lazy people working at the immigration counter. Rather than serving people with long wait, they seems hanging out.
A weird airport. It looks modern and nice. But it’s run so bad. My job has me flying weekly around the world, nowhere is as backwards as here. Passport control has about 30 desks. But no more than 3 or 4 are open at a time, every time I’m queuing for up to an hour to get a passport stamp. Then there’ll be a queue at the bag scanning, it also has 30 desks, but usually only 2 are open. Then trying to leave, you can’t check in early, like back in the 90s, they’ll only let you check in 2 hours before a flight, even though the desk for your airline is open? Not being able to check in would be fine, if there was seats or cafes for customers, but no, there’s hardly any seats and just 1 very small, very poor, cafe. Inside there’s loads of great shops and cafes, surely letting people into departures would mean more money would be spent? I’ve not experienced that anywhere else in many, many, years. They also don’t just check you in, in most airports you just give them your passport. Not here, they want printed out tickets & booking references? Why? No where else still does that. These aren’t the airline people though, many of these desks are manned by airport staff, I can only presume the actual airlines hate that it’s all done so stupidly? This is only a few of the issues, nothing works logically, but these are the two things I find the oddest. So it’s a very nice looking, and laid out, airport. But insanely badly ran and organised. Has no one that runs and organises this airport travelled to other countries and seen how the rest of the world does it so much better?
Dear Qatar Duty Free Customer Service,I am writing to formally raise a complaint regarding a defective Samsung Galaxy S25 Ultra phone that I purchased from Qatar Duty Free on April 20 at 20:23.Upon returning to Turkey and attempting to use the phone, I discovered that it repeatedly restarts and is unusable. I immediately contacted Samsung Turkey and was informed that due to the international purchase, I would need to return the device to the country of origin for service. They also confirmed that the issue is related to the motherboard.I then contacted Qatar Duty Free via email, and based on your guidance, I sent my brother to Doha to handle the matter in person. This has cost us significantly, including airfare and four nights of hotel accommodation.I also reached out to the Samsung authorized service center in Doha. They assured me they were ready to begin repairs as soon as the device was received. On May 19, my brother delivered the phone to your staff at Qatar Duty Free. He was informed that the device would be sent for repair on May 20.However, as of today (May 21), the phone is still in your possession and has not yet been sent for repair. Despite repeated communication and informing you well in advance that my brother must return to Turkey in a few days, we are now being told that the process may take up to 20 days. This contradicts earlier assurances and causes unnecessary stress and hardship.This issue has been ongoing for over a month now, and I feel that I am being treated unfairly despite being a paying customer.I kindly and urgently request:Immediate action to send the phone for repair todayOr provide a replacement or refund if repair is not possible before my brother’s departureA formal response and explanation for the delayIf this matter is not resolved promptly, I will have no choice but to escalate it to the Qatar Civil Aviation Authority and the Ministry of Commerce and Industry.I look forward to your prompt response.Sincerely,[Şule Kılınç]Phone: [telefon numaranız]Order Date: April 20, 2025Device: Samsung Galaxy S25 Ultra
Extremely rude and disrespectful staff with a terrible attitude towards visitors. The male immigration staff literally shout and direct people in an aggressive and unprofessional manner, making the overall experience to the country very unpleasant.
Went through 6 people checking my passport and flight ticket just to the gate area and I'm not on the plane yet where 2 or three more people will check my passport and ticket again. Is it possible that they have 6-7 people doing the same job over and over again? Is this union inefficiency? It's not about safety that they are so safe checking my passport but rather a great bottle neck of too many people doing the same job at the gate.
We had to stand with our backpacks for 3 hours from midnight because they refused to open the waiting rooms even when we asked. There are a few chairs in front of the waiting room. But a lot of people had to stand, pregnant women, the elderly, parents with children. If they couldn't do that for hours, they either sat down or lay down on the dirty floor. And the customer service watched the whole thing from their comfortable chairs. They were 'kind' enough to open the waiting room before departure, but even there weren't enough seats. It would be good to install moving walkways, because you had to walk a lot to get to section B.
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