Review Time
I left my holdall containing some expensive clothing items in the overhead bin on a flight from Muscat to Doha on the 14th September, while rushing to get the connecting flight. I am still battling with the company and airport to get it returned.I alerted Qatar airways staff as soon as the transfer bus arrived in the terminal and spoke to 7 members of Qatar Airways staff in total and not one was prepared to help me. Amongst the stories I was given was that they would have to wait for cleaners to retrieve it, it was a security risk for them to go to the aircraft, someone was on their way to collect from the plane; no-one would be able to collect as the aircraft was parked too far from the terminal and that it never arrived in the lost property office, so they couldn’t return it to me.I also reported the incident to Qatar Airways cabin crew on the Doha to Barcelona flight and spoke to a Qatar Airways staff member In Barcelona airport to no avail.On my return I have emailed multiple times the following departments and members and of the airport - I have only received standard replies:tell-us - qatarairwaysfpco - qatarairwaysofficevie - qatarairwayssuppor - qatarairwaysdqinf - qatarairwaysqrmedia - qatarairwaysI have also emailed the following departments at Doha Hamad Airport and received 1 reply from Yasser Mania – Lead Customer Service Agent, telling me my bag had been found and gave me the reference DOHFP204224 - he hasn’t replied to my emails nor arranged to forward on my holdall.contact-us - hamadhiamedia - hamadllqas - qataraviationI have sent numerous messages via the Qatar Airways Lost & Found items website where the incident was recorded and no one answers and the status is still stuck on searching!I then tried to raise an executive complaint to the following members of the board and I have received 0 replies:Engr. Badr Mohammed Al Meer - Group Chief ExecutiveHamad Ali Al-Khater - Chief Operating OfficerDavid Wilson - SVP OperationsLevina Govender - Customer Service Manager at Hamad International Airport Sujata Suri - Vice President, Strategy & Customer experience***MY RECOMMENDATION IS DO NOT CONNECT THROUGH DOHA HAMAD AIRPORT & DO NOT FLY WITH QATAR AIRWAYS BECAUSE IF SOMETHING GOES WRONG THEY WILL JUST ABANDON YOU***If anyone is interested enough to contact me; these are my details:BOOKING REF: REZFM9LOST ITEMS / INQUIRY REFERENCES: CAS-3141095-G2Q4Z1 & DOHFP204224
This is in regards to duty free.I was shopping for some perfumes for my family which were ok but no cheape that here in Australia. I have a young daughter and asked for some kids perfume nothing expensive.I was given some and told it worked out to about a hundred dollars. Stupidly I took the advice. I was rushing for my connection and was very jetlagged. When I looked at my receipt the kids' perfume had cost me $440 .I was lied to, obviously for a commission that they get paid. Won't buy from there again and people check your prices dont be a sucker like me
The security are thieves, one of them stole my diamond bracelet from my carry on bag and the security supervisor "ELIKAM" was very unhelpful and conspired with his co workers to steal it. I will be contacting a lawyer and pressing charges. Do everything in your power to avoid a transit through this airport, they use cheap labour workers who have no morals and are very unorganised.
Their security are thieves steal anything they can find in your carryon packages with rules excuses . I made claim online and they didn’t respond. They bring international cheap labor security who don’t understand law and they told me their manager is sleeping during working h. It’s very bad and too expensive airport. Try to avoid it.
Hi,Just a friendly warning, At a stopover in Hamad International Airport In Qatar I was going to buy some cosmetic articles.Normally the prices in these tax free shops are quite lower then the ones in your heavyly taxed country, so I thought.When I came home I compared the rates I paid In Qatar against the prices in an averrage cosmetic shop in Gothenburg.The result was quite surprising. If I had bought the stuff here in Gothenburg It would actually be cheaper then the tax free alternative in Qatar Airport.So If you vistit Qatar so before you buy anything check the pricesbefore you buy. You might get traken for a ride.Just a friendly warning. My experiance with airports before Qatarhas always been that the prices are quite lower then in your country.Have a nice day
Every process and every person working in Doha airport has no courtesy, no understanding of the reasons behind the policies, supports religious bias and ignores other than their own. You greet them in their language the entry is easy, you can wear jacket or jackets still you won’t be asked to strip. They have no clue on security checking, the protocols are so senseless in this airport in comparison to the rest of the world. Forgot to mention my wife was molested in front of the entire crowd in the name of security checking. I had two kids with me and we spent 20 long hours in the airport, We bought water at the airport that isn’t allowed inside the flight in spite of having the receipt. Even the third world nations have meaningful policies in comparison to Doha. I will avoid this airport here on and I would recommend everyone else to utilize any other airports than Doha! Worst airport ever!
Pretentious airport, a try hard. Too much focus on trying to look the part.My experience was very third world, exited the airport down steep old temporary steps tarmac then on to busses. Huge delays with busses being held at many points along the way. Even parked for quite some time behind an aircraft that was starting its engines. Lots of noise and fumes a safety hazard.I would not recommend Qatar Airways or transiting through Doha to anyone.
Top modern airport but very poor service. Airline staff standing in groups talking to each other. They showed no interest in tourists walking by. Service means being welcoming, proactive, helpful, and smiling. I did not experience this at the airport. Another thing that needs to be upgrade quickly is the toilets. There need to be five times more toilets than there are now. I had to stand in line for a long time before one was available. Additionally, the toilets need to be enclosed rooms. There can't be openings at the bottom and top. It doesn't feel comfortable to sit there at all."
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