Review Time
Having previously travelled via Doha I was stunned by recent upgrading / improvements which now render it a haven of peace, calm and efficiency .. such a relief on the long haul experience . Quiet areas, phone charging points and comfortable seating , freely available trolleys and sparkling restrooms everywhere… an oasis indeed …..and, incidentally , an example to Manchester Airport of how things should be done -
The immigration timeframe was the worst I have experienced anywhere( 1.40 hrs standing in a queue) and this was not a one off I met others with a similar experience on different days. I visited Qatar several times before in the old airport where the process was quick and friendly and was one of the best. My experience leaving this time was excellent but someone needs to sort out the current immigration process.
I’m in the B Concourse at Doha Airport. Departing Customers can not sit and wait for their flight. Not enough chairs. Most of the chairs are behind glass partitions AFTER passengers are checked in. Please add some chairs or open up one or two of the areas with glass partitions. Many older people need this
While the airport is very clean, and specious - plenty of places to sit/ wait/ sleep if you have a longer layover. I didn’t try the lounges but there did seem plenty of options. However - the disability and accessibility training and/or knowledge by some staff was staggeringly poor and embarrassing. I use a sight cane! When I went to go through security for scanning my hand luggage I was told “give it here, you can walk through without it” after being asked “what is it? Why do you have a walking stick?” When I said it was a sight cane because I can’t see properly - he asked me “what’s that then?” I had just flown in from Iraq, and the service and friendliness there outshone that of the security staff in Doha! I also felt that every time I walked past a shop I was being micro-watched. Made me not want to even bother trying to shop for anything. I understand that there are cultural differences, especially when it comes to disability and mobility aids but I was stunned at how uncomfortable I felt at Doha airport at times.
Security Staff need serious training to make a sense of what and why they are doing what they are doing. Arriving to Doha airport on Oct. 20th, they confiscated the water bottle and packed food served during my flight in my purse, for security concerns. I was arriving and not departing. it didn't get their logic.
This by far is the nicest airport we've encountered. The amenities available are many from showers, sleep stations, high end shopping, premium jewelry and fine dining. It's clean and gives an air of luxury. Everyone is always friendly and services have never disappointed.
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Airport profile, facilities available, flight schedules, and contact details. [English/Arabic]
