Review Time
I had a query about my account - Rachel my advisor answered all my points very quickly and was able to establish what the issue was and guided me to a better tariff. Nothing was too much trouble and though it was by email I always got a prompt reply. Thank you Rachel for a first class service .
We switched our electric-only supplier from Octopus to Home Energy 5 weeks ago. The switch was very smooth and we are now paying 20% less via Home Energy's variable tariff compared to the cheapest fixed price deal if we had renewed with Octopus.
I want to commend the support team for their outstanding assistance in arranging the installation of my In-Home Display (IHD). Even though I already had a smart meter, I was missing the IHD. The representative was very supportive in understanding my situation and coordinating the installation efficiently. Their clear communication and eagerness to help made the entire experience seamless. Please convey my gratitude to the team for their professionalism and dedication. Their help is greatly appreciated.
I switched to a new provider in September 2025. My bill for September to October was normal, but the charge for October to November was unexpectedly high. In November to December, my gas bill soared to £160. After investigating, I discovered they were overcharging me based on incorrect meter readings. My meter measures in cubic meters, unlike how they charged me in cubic feet, leading to inflated bills. I believe I am owed refunds for these overcharges. They should have recognized my meter type when I switched, which feels quite unfair, especially as a disabled customer. Others have reported similar issues as well.
I received fantastic customer service regarding my account switch, which had not processed due to my previous provider. My inquiry was handled quickly and efficiently, leading to a retry of the switch and a refund. It was much simpler than dealing with my previous supplier!
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