Review Time
Rapid delivery and a stunning timepiece. The communication was excellent, and they replied to my inquiry within an hour with additional details. I would highly recommend this service. If I decide to buy another watch, I will definitely come back. Thank you!
Incredible value and exceptional customer service – I highly recommend! I mistakenly provided incorrect contact information when placing my order, but the team resolved it incredibly fast and professionally. Thanks to them, my watch arrived on time and exactly as described. I couldn't be happier!
This company has been completely dishonest. For two months, they kept lying to me, assuring they would send the additional bracelet links I needed. They repeatedly claimed the links were being sent, yet nothing arrived. Their communication was unprofessional, slow, and filled with empty excuses. It's unacceptable to treat customers this way and waste their time with false promises. I strongly advise against this company. If they can't manage something as simple as sending bracelet links, imagine how they handle larger issues. Their lack of integrity is concerning.
Update: The company has now processed the payment as promised. While the overall service was reasonable, better communication could have alleviated many concerns regarding the returns process. The sales experience was flawless with good communication throughout. Delivery was prompt, and the watch arrived quickly in excellent condition, brand new and beautiful. It was a gift for my husband's 10th anniversary; he loved the watch but felt it didn't suit him due to the size of the face and strap. We initially requested an exchange, which was accepted and processed. We were informed that the price difference for the new watch could be settled once the initial watch was returned. We confirmed via the postal service that it was delivered on September 18th. My husband decided to try the new watch in a store before finalizing the purchase, so we requested a refund instead. The company agreed but has not processed it yet. Eleven days later, we still have no confirmation of the refund, nor any communication from the company despite sending two follow-up messages. Very disappointing, especially given how well the sales process went. I'll pursue a refund through my credit card company if I don't hear back soon.
I can't praise the customer service highly enough! From purchasing the initial watch to exchanging it for another, the entire process was simple and stress-free. I had bought a watch as a birthday gift for my daughter, which she wasn't fond of. Even though I was beyond the 14-day return window, the company allowed me to exchange it for one she liked, and I also received a refund for the price difference.
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