Name: dormvibes.com
Telephone: 4806206973
Rating: 4.1

Julia Lawrence Guest

Product ordered 12/29/2025, according to UPS dormvibes created a shipping on 1/3/2026 label & hasn’t

Product ordered 12/29/2025, according to UPS dormvibes created a shipping on 1/3/2026 label & hasn’t even shipped them yet so there’s nothing to track. I paid $124 CAD for 2 sets of ceiling lights. I have sent multiple emails & chats with no response from dormvibes. I also noticed responses from the owner are also quite hostile/passive aggressive in reviews on their website. Truly disrespectful and unprofessional & I would give 0 stars if possible. Could not recommend this business any less, absolute garbage customer service. I have now filed a dispute with my bank since no product has been received almost 2 months after ordering with absolutely zero updates from dormvibes.

Date of experience: Feb 24, 2026

Wendy Patterson Guest

2 months ago

Order placed but no shipping information

I placed an order on 12/14/25, which promised 'Free 2-7 day shipping.' My card was charged that same day, and I received an order confirmation with a number. However, as of 1/4/26, I still have not received any shipping updates or tracking information. I've reached out via email several times without a response, and the customer service chat has been unhelpful.

Date of experience: Jan 04, 2026

Risa Patterson Guest

2 months ago

Charged but no product received

I placed an order on 12/14/25 with a promise of 'Free 2-7 day shipping.' My card was charged that day, and I got an order confirmation along with a number. However, as of 1/4/26, there's been no shipping update or tracking information. I've emailed multiple times with no response, and the customer service chat has been ineffective.

Date of experience: Jan 04, 2026

Cecilia Cook Guest

5 months ago

Absolutely in love with my bed set!

I am absolutely in love with my bed set! It took about a week and a half to arrive, but I was informed that each one is made per order. It's exactly what I wanted and has transformed my room completely. The team was very helpful in guiding me through my choices and kept me updated throughout the entire process. I highly recommend them and will definitely order again!

Date of experience: Oct 01, 2025

Erika Price Guest

8 months ago

Customer service is missing

It's been nearly a month since I placed my order, and while that's not a huge issue, the lack of customer service is frustrating. I haven't received any return emails or updates. Even the chat feature on the site is unhelpful. It's like a customer service void. Please just respond to the emails.

Date of experience: Jun 25, 2025

Leon Johnson Guest

2 years ago

Great quality, worth every penny

I just received my new string lights for my office, and I'm in love! The shipping was quick, and I'm very satisfied!

Date of experience: Nov 12, 2023

Gaylord Howard Guest

2 years ago

Fantastic customer service

I experienced fantastic customer service. My product arrived on time and exactly as I expected. I'm really looking forward to using it. Happy to share this review!

Date of experience: Nov 11, 2023

Alistair Barnes Guest

2 years ago

Exceptional customer service

The customer service was exceptional, and the products are of high quality. The service is reliable for anyone looking for quality room decor!

Date of experience: Oct 16, 2023

tyran6x72 Guest

2 years ago

Almost a month with no tracking info

It's been nearly a month, and I still haven't received a tracking number. They claim it was shipped, but I'm uncertain. I will wait one more week before disputing the charge.

Date of experience: Oct 15, 2023

AC Guest

2 years ago

Poor customer service and slow shipping

I paid for expedited shipping, yet my package hasn't even shipped after three weeks. To make matters worse, customer service has ignored my inquiries. I'll update this review if I receive any information.