Review Time
Buy a draper route use for first time and it last about 30 min sent pic and video to your but Joe was not help out off pocket off about £100 and draper not doing a thing about draper need sort there self sell fault power tools then not sort problems out
Buy a draper route use for first time and it last about 30 min sent pic and video to your but Joe was not help out off pocket off about £100 and draper not doing a thing about draper need sort there self sell fault power tools then not sort problems out
I was bought a set of metric T-bar Allen keys for Christmas in 2017. I snapped the 3mm off whilst working on my motorcycle recently. Having seen the lifetime guarantee online I contacted Draper directly as I had no receipt as the set was a gift. Normally without a receipt Draper could do nothing for me but as a gesture of goodwill they kindly replaced my broken tool. Thanks Fran 👍🏻
750w submersible pump (with integrated switch).I do wonder about Draper's product design, and also how much product testing (if any) is done.I wanted a pump for a sump hole, and one with an integrated switch was ideal to pump out shallow water (a type with float switch on the end of half a metre of cable would be useless).Draper pump is in a concrete hole. It pumped out water in hole 3 times......then the float STUCK (permanently on and running dry). There are no obstructions what so ever in the hole. I jiggle the pump (and so rattle the switch), and the motor switches off. It will then work again a few times before getting stuck again.The pump cannot be left unattended for more than 10 minutes, and is not fit for purpose, as a (manufacturer's claim) automatic pump.A message to Draper's quality control and product design people: "DO YOUR JOB!".
Cannot recommend Debbie from Customer Services enough. My husband received a Draper tool for Christmas but when he came to try it it failed to switch on. The “giver” couldn’t remember where it had been purchased and couldn’t find the receipt because of memory problems. Debbie went out of her way to help us and eventually hubby received a replacement. To say we are grateful is an understatement. Well done Debbie!
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For over a century, Draper Tools has been providing customers with exceptional service and quality tools. Established in 1919, by Bert Draper, the company is still proudly family owned and run today. While Draper Tools has evolved and expanded, its dedication to product quality and customer service has remained a constant priority.
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