drapertools.com

4.6
4.6 Based on 61 reviews

For over a century, Draper Tools has been providing customers with exceptional service and quality tools. Established in 1919, by Bert Draper, the company is still proudly family owned and run today. While Draper Tools has evolved and expanded, its dedica...

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Average Rating

4.6

/
5

61 Reviews

5 Star
89%
4 Star
0%
3 Star
2%
2 Star
0%
1 Star
10%

All Reviews

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Review Time

Clive Dorman
Great customer support

Contacted them via the website. Initially took a couple of days to come back but resolved my issue immediately. Couldn’t ask for more!

5
Date of experience: Feb 13, 2026
Steven Kay
Buy a draper route use for first time and it last about 30 min sent pic and video to your but Joe wa

Buy a draper route use for first time and it last about 30 min sent pic and video to your but Joe was not help out off pocket off about £100 and draper not doing a thing about draper need sort there self sell fault power tools then not sort problems out

1
Date of experience: Feb 12, 2026
Steven Kay
Draper router big let down

Buy a draper route use for first time and it last about 30 min sent pic and video to your but Joe was not help out off pocket off about £100 and draper not doing a thing about draper need sort there self sell fault power tools then not sort problems out

1
Date of experience: Feb 10, 2026
customer
Technical help with ordering a spare part.

I recently emailed for technical assistance in ordering a spare part. Draped replied to my enquiry promptly and were very helpful. Many thanks, Paul Laws.

5
Date of experience: Feb 10, 2026
Adrian Danvers
Lifetime Guarantee that works!

I was bought a set of metric T-bar Allen keys for Christmas in 2017. I snapped the 3mm off whilst working on my motorcycle recently. Having seen the lifetime guarantee online I contacted Draper directly as I had no receipt as the set was a gift. Normally without a receipt Draper could do nothing for me but as a gesture of goodwill they kindly replaced my broken tool. Thanks Fran 👍🏻

5
Date of experience: Feb 04, 2026
Darryl Hutchinson
750w submersible pump (with integrated…

750w submersible pump (with integrated switch).I do wonder about Draper's product design, and also how much product testing (if any) is done.I wanted a pump for a sump hole, and one with an integrated switch was ideal to pump out shallow water (a type with float switch on the end of half a metre of cable would be useless).Draper pump is in a concrete hole. It pumped out water in hole 3 times......then the float STUCK (permanently on and running dry). There are no obstructions what so ever in the hole. I jiggle the pump (and so rattle the switch), and the motor switches off. It will then work again a few times before getting stuck again.The pump cannot be left unattended for more than 10 minutes, and is not fit for purpose, as a (manufacturer's claim) automatic pump.A message to Draper's quality control and product design people: "DO YOUR JOB!".

1
Date of experience: Jan 28, 2026
Jacqueline MacMillan
Debbie from Customer Services

Cannot recommend Debbie from Customer Services enough. My husband received a Draper tool for Christmas but when he came to try it it failed to switch on. The “giver” couldn’t remember where it had been purchased and couldn’t find the receipt because of memory problems. Debbie went out of her way to help us and eventually hubby received a replacement. To say we are grateful is an understatement. Well done Debbie!

5
Date of experience: Jan 26, 2026
Tom Markham
The best Customer service

The best Customer service that I have ever dealt with, for the replacement of changeable screwdriver heads that were a few months old. I will buy with confidence from Draper again and again.

5
Date of experience: Jan 22, 2026
E O'Connor
Had a problem with a 4-year old…

Had a problem with a 4-year old tracksaw. Draper replaced it without hesitation - I was expecting a repair bill and instead get impressed

5
Date of experience: Jan 22, 2026
Life time guarantee

It was a pleasant surprise to find my old fork was covered by a "life time guarantee" and even more so that it was honoured by Draper without dispute. It certainly goes a long way to foster brand loyalty. A pleasant experience!

5
Date of experience: Jan 15, 2026

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Business Details

  • For over a century, Draper Tools has been providing customers with exceptional service and quality tools. Established in 1919, by Bert Draper, the company is still proudly family owned and run today. While Draper Tools has evolved and expanded, its dedication to product quality and customer service has remained a constant priority.

  • language https://www.drapertools.com

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