Review Time
This has been one of the most frustrating and disappointing healthcare-related experiences I’ve ever had. At the very beginning, I was pushed to leave a review in exchange for a discount, before the treatment was even underway. That should have been my warning sign. Once they got the review, the service and accountability completely deteriorated.
The quality of the work is unacceptable. My aligners are not complete, and my teeth are still not aligned or straight, despite what was clearly outlined in the initial treatment plan. The end result is nowhere near what was promised. I followed the process, wore the aligners as instructed, and trusted the plan they gave me — and they failed to deliver on their end.
Communication was an absolute nightmare. Every attempt to get help felt like talking to a wall. Responses were slow, generic, and scripted, as if I was dealing with bots instead of real people who actually cared about the outcome of my treatment. Questions were ignored or answered with copy-and-paste replies that didn’t address the issue at all. There was no real support, no sense of urgency, and zero empathy for the fact that this involves someone’s teeth and long-term oral health.
When I raised concerns about my results not matching the treatment plan, I was met with deflection instead of solutions. No clear explanations, no ownership of mistakes, and no meaningful effort to fix the problem. It felt like once the payment was made, I was completely on my own.
This company seems far more focused on marketing, collecting positive reviews early, and automating customer service than actually delivering quality orthodontic care. If you’re considering this service, be aware that you may be left with unfinished treatment, wasted time, and the added expense of having to correct their mistakes elsewhere.
I regret trusting them with something as important as my smile. Learn from my experience and think very carefully before choosing this company.
This process started in late 2023. They couldn’t get anything right in over 2 years.
My experience with this company was quite negative. As a former employee in the Philippines, I did not receive my final salary or 13th month pay after resigning. Many of my ex-colleagues encountered similar issues. If a company cannot respect its employees, how can it genuinely care for its clients? The HR representative took matters too personally. I would recommend looking for a company that shows integrity and compassion.
I had a very negative experience with this company as a former employee in the Philippines. They failed to provide my final pay and 13th month pay after my resignation. Several of my former colleagues faced the same issues. If a company cannot appreciate its employees, how can they genuinely care for their clients? The HR representative took everything too personally. I wouldn't recommend trusting the management, as they lack professionalism. It's best to seek a company that values integrity and compassion.
The service was incredibly disappointing after I made my payment. They ignored my concerns and failed to address multiple follow-ups regarding an issue. The service was unprofessional and lacking. Despite reaching out months later, they merely acknowledged my disappointment without any apology for the inconvenience caused. Management seems only focused on their own interests.
I strongly advise against using this aligner service. The treatment was ineffective, and they failed to rectify my teeth alignment issues. Despite assurances, I was told I would have to pay extra for retainers that were supposed to be included. Communication was frustrating, and they disregarded our initial agreement. My teeth are reverting back to their original position without retainers. Please steer clear of this service.
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