Review Time
This service is highly untrustworthy. I was charged €17 despite returning the item within 24 hours. Normally, I don't scrutinize my card transactions closely, and this €17 charge could have easily gone unnoticed if I hadn't randomly checked my bank statement. I strongly advise anyone using this service to ensure they verify their charges to avoid being overbilled. Many others have reported similar experiences, indicating a troubling pattern.
This service lacks trustworthiness. I utilized the service but was charged €17 even though I returned the item within 24 hours. I frequently use my debit card and usually don’t scrutinize transactions closely. This €17 charge could have easily gone unnoticed if I hadn't randomly checked my bank statement. Only consider this service if you're diligent about checking for overcharges. It appears to be a scam given the similar complaints from other users.
I rented an umbrella in Copenhagen on December 5th for the advertised 48-hour period. The initial €2.68 payment went through, I picked up the umbrella, and then their payment failed. I returned the umbrella the same evening — within 24 hours — and even took a photo as proof. Despite following all procedures, I was charged €24.10 on December 9th. Now that I'm out of the country, I have to deal with emails and await an explanation. This situation is truly frustrating — why should I have to stress over unexpected charges? After reading other reviews, it seems this is a frequent issue, making it even more disappointing. Update (10.12): A representative responded and informed me that the refund was issued and should be credited within 5 business days. I hope everything gets resolved soon. Update (13.12): I have received the refund, and the issue is resolved.
I faced a problem with my return, which resulted in a penalty fee. There was a straightforward refund form on the service's website that I filled out. Within 24 hours, I was contacted by the service who offered a full refund along with a sincere apology. This umbrella service is a fantastic idea, and it seems the company genuinely values its customers.
I used my card to rent an umbrella from this service in London on November 19th for £2 and returned it the same day. Now they have charged me an additional £18 today. I am no longer in London! This seems to have happened to others as well.
I rented from the kiosk at a hotel, where the £3.00 hire charge was deducted from my bank on November 13th, and I returned the umbrella later that same evening, well within 24 hours. On November 17th, an online transaction for £17.00 appeared on my bank statement.
Rented an umbrella from a hotel in Glasgow. Returned it less than 24 hours later. Today, I received an unexpected additional £18 charge. I have contacted customer services. Update (11/11/2025): I have now been refunded the £18 and the rental charge. I’m not sure what happened — perhaps a software issue that didn’t recognize the returned umbrella? I’m glad I have notifications on my bank account; otherwise, this would have gone unnoticed.
I received exceptional help from a representative. I rented an umbrella, but unfortunately, it was stolen while I was out. The representative was incredibly helpful, ensuring a smooth process and securing a full refund for me.
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