Review Time
Nope. Booked and paid for including all of the insurances before we left Australia. When we picked up the car, despite having all of the licenses, passport etc, couldn’t hire it until we came up with a physical credit card in the driver’s name. Couldn’t even amend the booking to the person with a credit card. Felt horribly backed into a corner and forced to pay non-refundable £330 or would lose the car (and I guess the amount we had already paid to hire it) Very difficult and it really stung. Unclear terms and vague wording in the multiple page long contract (which I read) and no way to work around the issue except pay the extra just because we didn’t have a physical credit card. I always thought not having a credit card made smart financial sense. So gutted this was the start of our holiday. So unimpressed and will be letting the travel agent know not to book with these guys. Best to stick with a company with more transparency or has more than a “pay this large amount of money or don’t take the car” policy.
The worst car company to rent from. Pie in the sky quotes and most of all something will go wrong if you ever begin to depend on them. Had to get a taxi at 2.30 in the morning, after three hours of waiting, we were let down for a car because Drivalia systems were down… it was a nightmare for myself and everyone in the queue … I’m confident in saying never ever again…. DONT DO IT
I used Manchester office. I have purchased a car rental and all insurance online but when got to the office I was charged extra 26 pounds for some extras. I was waiting for someone to collect me for 50 min at the airport and then was rushing as was late for my meetings. I told the guy that I dont want any extras and he said that will refund. I have complained and got a message that the refund was processed and will get it within 30 days. I have never received a refund and they closed the case. I used them before and every time they tried to get some extra money so avoid !!!
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