Review Time
I have never seen a company run so bad . Your customer service is non existing. Can't speak to a person. Get no response regardless of the problem. They always try to hide behind the fact that you can't call them so they answer whenever they want . Try contacting the owner I guess he don't care . Been a customer for 10 years . Your service manager Courtney is the worst . Don't do business with them !
I DO NOT RECOMMEND THIS COMPANY!! I ordered 100 xl discoid roaches that are supposed to be 1.25” at the minimum for my full grown beardy they were 1/2-3/4 of an inch at best. I contacted the company they said they needed photographic proof so I sent photos, they then gave me an unrealistic instructions that I need a 1” CLEAR tube present in the photo that they DID NOT PROVIDE. This is not the way to conduct business by any means necessary, NO ONE should have to jump through hoops to get exactly what they paid for.
They ship live animals in a bare box with 0 temperature control.IF you have photo evidence, they will still deny your claim. They are criminals, im contacting BBB my local news and hoping the CEO sees this. Their customer service is abhorrent and whoever is mailing LIVE animals without temperature control should be jailed. DO NOT USE THIS COMPANY. They are too big and do not care AT ALL. I will tell every distributor and customer I can to avoid them.
30% or more of my fairly large order were incorrect sizes. A size or two under in price range. Thought it was a mistake but upon looking other people have made the same complaint. It was never corrected or addressed, just the two dead containers of mealworms which I was given credit (in points which is dumb). Pretty dishonest and the lost me as a customer at least as far as bugs.
I am surprised by all the bad reviews, this is the only place I trust to buy my feeders from. I've always had a good experience for over 5 years, even if something happened to be wrong with my order it was always fixed in a professional manner. I live in a very rural area and can always count on them.
Living in Alaska there are zero good options to buy isopods or Dubai’s or any bugs really. Having them shipped is also extremely risky due to weather and climate, but I have had such great experiences with dubiaroaches.com! Not a single dead on arrival which is unheard of , I am so impressed with the few orders I’ve received. The roaches and isopods are healthy and thriving months later. Customer service was super helpful when ups messed up causing my springtail starter to arrive destroyed they immediately offered to either send a replacement free of charge, refund me immediately or the give me store credit no questions asked. Customer service also gave great advice on how to care for each critter I bought . I will be a longtime customer with them for sure. Also every shipment I ordered I paid for 2 day shipping and they all arrived on the 2nd day. Definitely worth a look if you need feeders
I was a long time customer, but the company seems to have changed. They no longer care about customer service. They offer discount codes that never work and they send bugs that are dead or under the amount ordered. The delivery always takes longer to arrive than promised, yet it is the customers responsibility to be there when they arrive. They ask for a photo of proof, but when you send it to them they always have an excuse of why its not their fault. The reps are not helpful and are patronizing. After many years of being a customer of Dubia.Com, I will be taking my business elsewhere. There are a ton of other competitors out there to choose from. I would not advise using them if you have other options.
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