Review Time
Last year I was told that I have cancer. Not knowing what my future holds, I cancelled many contracts and subscriptions. I'm aware that Duplicator doesn't offer refunds so was shocked to be told that on this occasion, the company would make an exception.
I only contacted them to advise that I would not be renewing my contract. I was told that under the circumstances, I would be given a 50% refund. Imagine my surprise when that 50% became 100%.
Like me, Duplicator seem to put people first. THANK YOU.
Alex
I have been using Duplicator for about 11 years as a Wordpress developer. It's ease of use is far superior to anything else I have tried. I get solid reliable backups and uploading a newly developed site to a client domain takes so little time. I have total comfort that if something happened to a site I could have it back up and running on a clean db with a clean backup within 15 minutes. The product is solid and reliable. The support team if/when needed is always responsive. I am super cautious about the plugins I add to a client site but I would never develop/maintain a Wordpress site without Duplicator.
I spent two days trying to figure out how to migrate a single site from a WordPress multisite to a new domain, and nothing was working. I finally tried Duplicator Pro, and the migration took less than 30 minutes and worked perfectly! This is a great plugin, and I know there is a lot more functionality than I've used yet.
They consistently addressed my issues and concerns, providing assistance until I successfully retrieved my web data. They even created a custom script for my specific backup restoration problem. I truly appreciate their help!
I had an outdated backup file for a plugin that was no longer functional. The support team went above and beyond to utilize the data from this plugin to restore our website. It took a bit longer than expected due to a domain transfer happening simultaneously, as our previous hosting solution faced numerous technical issues. I cannot recommend them highly enough.
I’ve been a customer of the company for a year, and my recent experience was very disappointing. The subscription auto-renewed for $400 without any clear reminder on my part. I didn’t receive the renewal notification emails (I checked every folder), and as soon as I noticed the charge, I canceled the subscription and contacted support right away — within minutes, before using the product. Despite this, the company only offered a 50% refund 'as a one-time exception,' even though I had no intention to renew and acted immediately. I understand auto-renewals, but most reputable companies provide full refunds when a customer hasn’t used the product and clearly didn’t intend to renew. This experience makes me reluctant to recommend the company to others. I’m sharing this to inform future customers about the strict, non-refundable renewal policy and the lack of flexibility, even with immediate action after an unintended charge.
The company has been outstanding from start to finish. The plugin operates reliably and simplifies migrations, but what stood out most was the exceptional customer support. They addressed my request promptly, professionally, and with genuine care. Experiencing service at this level is rare – highly recommended!
I had an old backup file for a plugin that was no longer functioning. The team at the company exceeded my expectations by figuring out how to use the data from this plugin to restore our website. It took a bit longer than usual, as we were also transferring our domain due to issues with our previous hosting provider. I can't recommend them highly enough.
I had to adjust my plan a bit late, and they accommodated me without any hesitation. I’ve been using this tool professionally for many years, and it is, in my opinion, the most reliable website migration solution available. Highly recommended, with excellent service to match.
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Duplicator Pro is a powerful WordPress migration and backup plugin. Easily clone, move, and backup your WordPress site.
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