Review Time
I had a small issue with a part, so I contacted customer service and they promptly responded with a replacement part that should fix the problem. I was very happy with the result and I can not wait to receive the replacement...
Had a good experience with everything so far. Even when paints came damaged and they said they couldn't help, next issue had replacements. It was a pleasant surprise.
The service was incredibly kind when I contacted them regarding an address issue. The representative was very helpful in explaining the situation and even reshipped the missing order to my new address at no extra charge. Thank you for making everything so smooth! You truly made a difference!
I had a fantastic experience with customer service, who made sure I received exactly what I was looking for. Cancelling my subscription was also very straightforward once I had all the issues I needed. The representative and her team were incredibly helpful.
I've relied on this service for many years for both my own and my partner's partworks. Deliveries are typically prompt and arrive in excellent condition. The customer support is exceptional. I've communicated with a representative multiple times and have no complaints.
Embroidery and cross stitch subscriptions feel like a scam. The new Winnie The Pooh design divides each quilt square across 4 issues, totaling 120 issues. That amounts to over 700! I believe more people would consider buying it if each issue contained just one square, resulting in fewer issues. I would genuinely love to buy this, but the cost is simply too high.
My first time ordering from Hachette Partworks was a good experience, I did have to contact customer services due to the checkout process being a little confusing but, their customer service team were great!
Swift responses and, easy to talk to, they reassured me and, my order turned up without any hassle!
The only reason for giving 3 stars is their website doesn’t function very well on your phone. The search bar doesn’t work, which makes it really hard to find what you’re looking for and, it took going back to Google to actually get to what I wanted on Hachette’s website because it wasn’t in their menus.
Shipping was quick and easy everything turned up perfectly - I just wish they could optimise the website and fix the bugs, this would’ve been a 5 star review if the website wasn’t difficult to use!
How does the company manage it? I was concerned that the unstable tariff policies in the US would affect my subscriptions. However, they have consistently delivered, and each month the installments arrive promptly, securely, and at the price I was quoted when I signed up prior to the last US elections.
Outstanding customer service. They resolved my issue with a faulty magazine promptly and effortlessly. I'm very pleased with the outcome, which strengthens the trust and reliability I expect from the company. Special thanks to the representative and their colleague (unfortunately, I can't access previous messages to confirm the name).
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