Review Time
DO NOT USE EASYCAR IF YOU CAN POSSIBLY AVOID IT. BOOK DIRECT.They refused to issue a refund when i was unable to pick up my car despite Europecar being happy to issue a refund on the spot. Their customer services also have no authority to deal with anything and there is no recourse. The rental car version of Ryan Air
After reading the reviews on trust pilot I was concerned I had made a mistake using this company. We booked a car at Geneva airport and the provider was europcar. We book a hire care at Geneva several times a year. The process was great, we turned up handed over the booking slip and were given an upgrade. No hassle at all. Returning the car was also very easy. Price was the best we have had in a while So based on our experience the whole process was excellent.
BEWARE DONT USE.Lots of scam car hire providers lurking under the EASYCAR umbrella and they don't give a damn. Don't book anything from FIREFLY. Rental offices are closed and they don't answer the phone. NO RESOLUTION FROM EASYCARJust to add to the deceit, EASYCAR claim top reviews on Trustpilot. 1.7*, REALY !!
Terrible service and no understanding whatsoever. I knew I will be arriving 90 minutes late to check-in desk and I contacted the rental company who demanded the a 100 euros extra to book a new car (more than the price of the booking)I refused and was told that my booking will be a no-show and no refund will be offered.I contact easycar thinking that they will clearly see my point and the fact that I contact the company as they advise on the booking well before the booking time but easycar told me they offer no guarantees and they won’t refund me.This was after a lot of back and forth and empty promises.
Refuses to refund money even though they made mistake. I have everything documented if you want more information contact my email I will write it down with some extra dots to prevent robots spamming me…. Aryanparand1@icloud….commmm
I had a booking through Easycar for Munich airport, but my flight arrived more than 7 hours late. It was flight BA952 London - Munich dated February 20th 2022. Once in Munich airport I found the Enterprise-Alamo branch office, where I had my booking CLOSED. It was 23:00hs approx. I tried to call them but there was only an answering machine. So it was Impossible to pick up the car I booked. And it was impossible to contact with Easycar too as they don't have any have a number or other means to comunicate.I called next morning at the Enterprise-Alamo branch office and they told me that as the booking was through Easycar, Easycar had my money and they can't do much more. So in summary, I paid Easycar for a service I have never, never received. I made a claim to Easycar and they told me that they are just a broker and send me a copy/paste of its policy.After a 3 complaints more, finally, Easycar agreed to gave me the money back. Booking Reference Number: DE793196870.
Won't use this company anymore!I booked a car via Easycar for 24 days period which costs £817.23. When I went to the supplier at Liverpool airport I was rejected to pick up because I had no original UK driving license with me at that moment. My driving license was lost and I applied for a new one via DVLA and I was told I could still driving while waiting for the replacement. I had a photo copy of my original driving license with me and I explained my situation and I live in Liverpool and I'll drive locally but the supplier won't accept it. In fact, the waiting time for the new replacement is about 4-6 weeks! What Easycar and the supplier have done means I can't rent any car to drive for 4-6 weeks? That doesn't make any sense! I immediately went to Enterprise Rental Company which provide much better and reasonable service. They accepted my photo copy of the driving license and said if there's any issue with it, they could contact DVLA for confirmation.Anyway, I accept this ridiculous decision and want my money back. BUT Easycar rejected it. They don't do a refund, not a penny! I am not paying a service they don't even provide!Please refund my money, It's £817.23!I opened a case on Easycar website. They closed it because they said it's my fault. What? They were just taking money, nobody came out to help the customer to solve the problem, then no refund because it's customer's fault?? It's illegal to take away all my money, It's £817.23! and I did not even see a CAR!The supplier rejected my documents and I was refused to pick up. Easycar didn’t even do any customer service and just take my money? It’s unacceptable!
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