Review Time
Scam, booked a car through these thieves and was informed after i had paid with a debit card that I would need a credit card to cover any excess. I didn't have access to a credit card with my name on it so contacted them to do a named driver change. This incurred an increased cost for the rental and was all arranged by the easycar agent, who informed us everything had been arranged and my original payment would be used as deposit on the new reservation. I then got an email 24hrs later saying the reservation was unconfirmed as payment wasn't received, this was despite the money for the entire rental already having been removed from my account. I contacted customer services and was treated incredibly rudely by them. I was then contacted again to say the change of name would not go ahead and I would lose my money if I attempted to cancel as I was within 48hr window, I kept the original reservation only to be informed when I got to sixt that the reservation had only come on their system and the car requested had not been reserved. Had to rent another car at a considerably higher rate than when I had originally booked. Contacted easycar again and was refused my original payment. Avoid at all cost
Scam, booked a car through these thieves and was informed after i had paid with a debit card that I would need a credit card to cover any excess. I didn't have access to a credit card with my name on it so contacted them to do a named driver change. This incurred an increased cost for the rental and was all arranged by the easycar agent, who informed us everything had been arranged and my original payment would be used as deposit on the new reservation. I then got an email 24hrs later saying the reservation was unconfirmed as payment wasn't received, this was despite the money for the entire rental already having been removed from my account. I contacted customer services and was treated incredibly rudely by them. I was then contacted again to say the change of name would not go ahead and I would lose my money if I attempted to cancel as I was within 48hr window, I kept the original reservation only to be informed when I got to sixt that the reservation had only come on their system and the car requested had not been reserved. Had to rent another car at a considerably higher rate than when I had originally booked. Contacted easycar again and was refused my original payment. Avoid at all cost
– Misleading, inaccessible and aggressive sales tacticsBooked through EasyCar, thinking I’d collect from Manchester City Centre (Portland Street). Only after paying did I find out the actual pick-up was at Manchester Airport, over a mile away, in a business centre with an underground car park. The listing was deliberately misleading — no clear mention of shuttle bus or airport pickup, just a tiny icon hidden on the page.When I arrived, Green Motion staff (specifically someone called Riz) tried to aggressively upsell me additional insurance — despite me clearly saying I already had my own cover. He ignored me, added £37.50 of cover anyway, then rushed the signing process. Very pushy tactics — calling me by my first name repeatedly to create a false sense of friendliness. Classic hard sell.To make matters worse:No accessibility: just small steps with no handrails, completely unsuitable for disabled or elderly customersI’m dyslexic, and the misleading booking flow added extra stress. No support or empathy.EasyCar passed all responsibility to the supplier.Green Motion showed no accountability, just attitude.There are pending charges of £50 and £45 on my bank — unexplained and unjustified.🛑 Avoid EasyCar AND Green Motion completely.Terrible customer service, accessibility failings, and a setup clearly designed to catch people out and make extra money.
I would strongly advise against booking through Easycars. As others have stated unknown bad actors hide under the platform - especially renting from Auto One (also known as Surprice). Our experience was unacceptable from start to finish and completely lacking in professionalism.We were charged €70 because our easyjet flight was delayed by just over an hour, even though the company had our flight details in advance. When we picked up the vehicle, it was in a poor state — unclean both inside and out, with rubbish left in the door compartments, and at least 15 visible areas of pre-existing damage, including dents, scuffs, and chipped paint, and more we found which had only 15mins to report myself before taking the car (which they would have charged if not sent photos for these)Following our car return, Auto One tried to apply a €325 charge for a supposed “light surface scratch.” This was completely contested as:* Was not visible in any of our return photos* Only faintly appears in one of Auto One’s photos, taken from a close-up underside angle after we had checked in the car* From the look of their photo, could easily be removed with a standard wash and polish* Falls under normal wear and tear in their contract, particularly considering the poor condition the car was in when providedAs the mark was not visible in our photos at all, we cannot be sure it was even caused during our rental, or if it was pre-existing and simply not recorded properly by their team.To make matters worse, this €325 charge was then applied today without authorisation when home, and Auto One has failed to respond to multiple emails disputing the issue, despite photographic evidence submitted immediatelyWe are now pursuing the matter through our credit card provider and legal options, and I would warn anyone considering this company to look elsewhere. This was an extremely poor experience, and in our view, their behaviour borders on predatory.
This company is dishonest and took an additional $200 from my credit card, after dropping the car off at airport with a full tank of petrol. They will not challenge the hire company. The company operator obviously lied on the return form. Make sure you witness the return check sheet I would not trust this company or their representatives.
I would have prefered to give NO stars but only good thing was when I went to book a 6 week car hire in USA being now aged 80 & my husband 81 both with clean driving licences Alamo own site had an "AGE cut off " so when I tried EASYCAR & ALAMO was the car rental I was happy as we have hired a car nearly every year since 1992 from most of the USA car rental companies in USA ---this time we picking up a SUV at Boise Idaho airport & dropping off at Charlotte airport --only trouble was ----on oct 13th (2024) as we parked up at our hotel the 2024 SUV which had done just under 9000 miles when we picked it up----had all but ran out off oil !!!! being a sunday & our hotel way out in the countryside no garages were open (luckily for Alamo my husband aged 81 year HAD --noticed a tiny yes really tiny sign come up on the dash ) --on lifting the HOOD as the americans call the bonnet the dip stick showed NOTHING but this will make you all smile because the HOOD would not lock down so when one tried to park it in a better spot in the car park THE CAR jerked & STOPPED .YES the car was towed away the next day & we hitched a ride to Oklahoma city airport on the flatbed truck with our knight in shining armour called JAMES --well on returning home because I had used a third party the Alamo manager Andrew at Charlotte rental returns who was SO kind to us but could not give us a refund informed us we had to contact Easycar so this is where EASYCAR shows it is totally a JOKE -I wrote a MORE detailed account to EASYCAR & requested that they refund us at least a weeks rental due to what we had had to endure --talk about being stressed up it was an awful experience -now these are the names of the folk who were DEALING with my case at EASY CAR SUPPORT & even gave me a case number --(165584910) Khaled was the first platitudes of course all rather condescending --mohamed mohamed yes that one fooled me -then another mohamend -abdeirhman--toga(at least five different folk ) the last email from them had me flying to the moon & back --stating I HAD TO CONTACT ALAMO (they knew darn well I am EASYCAR client & they need to give us a at least a weeks car rental for being given a car low on oil --& for EASYCAR to then get the refund back from Alamo as ALAMO servicing of an all but brand new car could have had a BLOWN ENGINE RETURNED TO THEM if my husband had not suddenly seen the tiny sign come up on the dashboard a very POOR DESIGN of 2024 Cadillac SUV .So my advice is to everyone is GREED comes first NOT customer service just think firstly that every one is out to scam you so one is prepared --I just wish I had read the TERRIBLE reviews before choosing to part with over £3500 to Easycar but being of an age one trusts folk to take care of a customer NOW IS LONG GONE --here endth my sorry tale
Easycar doesn't reimburse me. It has been more than one month now, and they always blamed Rentscape, saying that Rentscape did not forward a confirmation. Here is the confirmation that Rentscape sent to Easycar on the 4th of November: Dear partner, In the subject file: Ref: :340298, Our Ref: FR2194xxxxx, we gave you an answer on 04/11/2024, I attach it to this email. I hereby confirm that your customer did not receive the car from us, and that we accept the chargeback proposal indicated. You may therefore proceed with your customer's refund. I rely on your professionalism in handling this matter. We look forward to assisting you. Sylvie de l'Equipe Expérience ClientBonjour Attached file: image.png ---------------Crooks and liars!
NEVER HIRE A CAR FROM EASYCAR! I had to travel to England at short notice because I family member was seriously ill, flight was delayed and despite having my flight details, the car company (Drivalia car hire) called it a no show and cancelled my booking but kept all my money!! I was a lone woman stranding outside Manchester Airport at 1am. Took me nearly an hour via online chat to finally get a telephone number to customer service at EasyCar, where they gave the hire company the blame and said I had to wait 5 days to hear more. I sat alone in the airport until 6.30am, when Car Rental Village opened and I could hire a car from Avis (brilliant service, can't give them enough credit for their help and understanding) and get to the airport.6 working days later I still hadn't heard from EasyCar, don't have my money, tried to ring customer services and just got fobbed off. They will decide within 20 working days if I will get my £180 back, daylight robbery from a completely useless company who don't take responsibility for their part in the contact and who are really good at doing absolutely nothing. Use Avis, they are brilliant!!!!Booking nr. with EasyCar GB346270400
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