eau-thermale-avene.fr

3.1
3.1 Based on 19 reviews

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Average Rating

3.1

/
5

19 Reviews

5 Star
42%
4 Star
11%
3 Star
0%
2 Star
11%
1 Star
37%

All Reviews

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Nicole Tissot
I bought the HYALURON ACTIV B3 evening cream in Denmark for DKK 318.50 (€42), and it caused a severe

I bought the HYALURON ACTIV B3 evening cream in Denmark for DKK 318.50 (€42), and it caused a severe allergic reaction on my face. My skin started itching and burning immediately, and I had to wash it off.

I went back to the pharmacy, and they told me to file a complaint online. I did, received a confirmation, and provided my email — but no one ever contacted me. For a brand as well‑known as Avene, this level of customer service is extremely disappointing. If a product causes harm, the company should take it seriously.

I will not be buying Avene products again.

1
Date of experience: Mar 02, 2026
Nicole Tissot
I bought the HYALURON ACTIV B3 evening…

I bought the HYALURON ACTIV B3 evening cream in Denmark for DKK 318.50 (€42), and it caused a severe allergic reaction on my face. My skin started itching and burning immediately, and I had to wash it off.I went back to the pharmacy, and they told me to file a complaint online. I did, received a confirmation, and provided my email — but no one ever contacted me. For a brand as well‑known as Avene, this level of customer service is extremely disappointing. If a product causes harm, the company should take it seriously.I will not be buying Avene products again.

1
Date of experience: Feb 03, 2026
amina b
This product is not even close to reef…

This product is not even close to reef safe and animal friendly. ITS EXTREMLY CHEMICAL AND TOXIC!! Avoid scammers

1
Date of experience: Jan 17, 2026
No reply from the Company after several…

No reply from the Company after several e-mails and calls about how to use a product!

1
Date of experience: May 10, 2024
Derick Bell
No reply from the Company after several…

No reply from the Company after several e-mails and calls about how to use a product!

1
Date of experience: May 10, 2024
Disappointed

Disappointed. Bought product specifically for skin redness but doesn't cover any red patches on my face. Especially as it wasn't particularly cheap. I already use an off the shelf product for fifth of the price which does a better job of covering blemish.

2
Date of experience: Feb 07, 2024
Velvet Lewis
Disappointed

Disappointed. Bought product specifically for skin redness but doesn't cover any red patches on my face. Especially as it wasn't particularly cheap. I already use an off the shelf product for fifth of the price which does a better job of covering blemish.

2
Date of experience: Feb 07, 2024
Lillian Johnson
Very good quality

Very good quality Work well for acne prone mature skin. I use avene hydrante and it soothes and moisturises plus doesn't cause any pimples. Skin looks nice.

5
Date of experience: Dec 01, 2022
Carol Ann
Very good quality

Very good quality Work well for acne prone mature skin. I use avene hydrante and it soothes and moisturises plus doesn't cause any pimples. Skin looks nice.

5
Date of experience: Dec 01, 2022
Beau H.
Good quality

Ever since my dermatologist recommended these products I have been fully content.

5
Date of experience: Mar 03, 2021

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