ebenegate.co.uk

4.8
4.8 Based on 321 reviews

Ebenegate is a leading managed service company that specialises in supporting clients during their insolvency journey. We’ve helped over 185,000 people manage their debt through solutions such as Individual Voluntary Arrangements, Protected Trust Deeds an...

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Average Rating

4.8

/
5

321 Reviews

5 Star
93%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
3%

All Reviews

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Review Time

Sarah Morgan
Ebenegate have been very helpful throughout my Iva , always listened and advised me , learned today

Ebenegate have been very helpful throughout my Iva , always listened and advised me , learned today my Iva is complete I would like to give jayshree ramkhelawon a mention as she was very nice and helpful today

5
Date of experience: Feb 28, 2026
Elena Carhat
I was need to update my IVA and to talk about my IVA situation and Miss Keertisha Seeram was very o

I was need to update my IVA and to talk about my IVA situation and Miss Keertisha Seeram was very open and understanding with me , I was verry happy that she look carefully to my account and we finished nice and clear the action .
Many thanks

5
Date of experience: Feb 25, 2026
Teigan-Naomi Ding
needed an email sending to a creditor as it hasn't shown up on their system that i started my IVA (a

needed an email sending to a creditor as it hasn't shown up on their system that i started my IVA (as it's not been 3 months) and they was calling me still etc, Ruth Sefali sorted the issue in a matter of minutes. no problem what so ever! thankyou

5
Date of experience: Feb 20, 2026
Daniel Taylor
Called up today about a completed iva and everything I asked was sorted within 10 minutes. I spoke t

Called up today about a completed iva and everything I asked was sorted within 10 minutes. I spoke to Jayshree Ramkhelawon who was very helpful and polite.

5
Date of experience: Feb 18, 2026
Matt Austin
On this occasion it was a call regarding my final payment and completion of IVA. Unfortunately Ebeng

On this occasion it was a call regarding my final payment and completion of IVA. Unfortunately Ebengate where unable to assist as needed 3 business days for payment to clear. Previously I have found Ebengate to be unhelpful and even vicious in the pressure to increase payments even beyond my financial means but with a stearn hand and strong will from myself they did back down.

4
Date of experience: Feb 03, 2026
Adrian Hughes
Long wait, but exceptional support once connected

It took quite a while to get through on the phone, but once I was connected, the representative I spoke with was highly professional and incredibly helpful. I needed a letter confirming some financial details for my bank, and the advisor quickly prepared the letter and emailed it while we were still on the call. She even waited to ensure I received it before concluding the conversation. Outstanding customer service!

5
Date of experience: Jan 15, 2026
Kyan K.
Disappointing service with unclear communication

I am extremely frustrated with this service, as they claimed I would need to pay for an additional 12 months on my IVA, which just concluded last month. There has been no communication or updates regarding the next steps. I'm repeatedly told that my case is with the closure department, but based on other reviews, it seems this department takes much longer than the actual IVA process.

1
Date of experience: Dec 22, 2025
Ernie Foster
Exceptional Service

Incredible service. I needed assistance with a persistent debtor that was causing me significant stress. Within five minutes of my call, I received complete reassurance and guidance from the representative. They promptly sent the necessary paperwork to all relevant parties, including myself. I cannot recommend or commend them enough. A heartfelt thank you.

5
Date of experience: Dec 10, 2025
Sylvia Fisher
Review for Excellent Assistance

Hello, I’m writing this review for a representative who was very approachable and helpful. They explained the answers to my inquiries very clearly.

5
Date of experience: Dec 10, 2025
Olive Reed
Helpful Support for My Account

I had a question regarding my account, and the representative was wonderful. They assisted me with my address change and addressed all my inquiries.

5
Date of experience: Dec 10, 2025

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Business Details

  • Ebenegate is a leading managed service company that specialises in supporting clients during their insolvency journey. We’ve helped over 185,000 people manage their debt through solutions such as Individual Voluntary Arrangements, Protected Trust Deeds and the Debt Arrangement Scheme.

  • language https://ebenegate.co.uk

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