Review Time
I had solar panels and a battery installed by a service provider. My experience has been overwhelmingly positive in every aspect and with everyone I interacted with. The representative who provided the quote was competitive and did not pressure me into a sale, conducting the survey in a friendly and professional manner, offering helpful advice. The installation team and electrician performed excellently, completing the work quickly and neatly, leaving everything clean and tidy. The office support team was also fantastic, as I received all necessary documentation promptly. Recently, I consulted a technical expert regarding app configuration for the new tariff I am on, to ensure the battery charges during off-peak hours and discharges during peak times. The expert guided me through the necessary steps and even accessed our system remotely to assist. Thank you all, you've been wonderful! We are now considering an electric vehicle and will return to the service provider for an EV charger installation integrated with our solar system.
I had solar panels and battery supplied and installed by ECH Group Ltd. My experience has been very positive in all respects and from everyone that I have dealt with. Carl provided the quotation (competitive and no hard sales) and carried out the survey in a friendly, professional manner with helpful advice. The installation guys and electrician did a great job with the installation being done quickly, neatly and leaving everything clean and tidy. Julie and Leah (office support) were great and I received all the required documentation very quickly. Finally, I spoke to David (technical expert) yesterday as I wasnt sure how to configure the app to align with the Octopus Flux tariff that I am now on (to make sure the battery charges from the grid during the night during the cheap rate period and discharges in the afternoon during the peak rate period). David talked me through what I needed to do and was even able to access our 'plant' remotely to assist in doing this.Thanks guys, you have all been great! We are now looking at getting an electric vehicle and I will be coming back to ECH to install an EV charger and integrate it into our solar system.
A friend recommended ECH to me back in 2022 and, after comparing their quote with a number of other installers, I used them to install solar panels and a battery at our house in July of that year. The system has been working great since then, and I have recommended ECH to several friends myself, all of whom have gone on to use ECH for their solar installs. I recently used them again to install solar panels at the art centre where I volunteer. The ECH team did a great job again and the art centre is delighted. When I recently contacted Carl to ask if they could take a look at a broken roof tile underneath the solar panels on my house, Carl replied immediately and the team came two days later. They procured a replacement tile, and fitted it – amazing service! I can’t recommend the team at ECH highly enough.
We had the solar panels fitted a few years ago and every year we have to chase for the fit payment and every time I try to email them I never get a response I would give a minus stars rating if I could. We always deal with julie lovett but it normally takes a few months pust the payment date so I would find another company to use.
Fantastic experience from start to finish. Carl understood my requirements straight away and offered a system that optimized output on my roof (10% better than competitors) and found great value battery storage (32kWh). All at a reasonable price. Installation was carried out in a day with a super friendly team. All the paperwork was completed at lightning speed. So highly recommended!
ECH were recommended to me by several people that I know who had both had solar panels and battery systems installed recently. I contacted the firm independently to ask for a quotation, which they were able to provide remotely by assessing the approximate dimensions and volume of our roof space via the web and got back to me quickly with a quote. They were responsive getting back to me with answers to my questions about how things worked and costings.Once I placed the order, the panel fitters visited to make sure our roof and work space were suitable, they showed up on time, were polite and professional and explained how everything would work. I’d been told all of this when I was referred by a friend so it was re-assuring to hear the same information. They do work very quickly to tight timescales and were able to come the next week after the site survey which was great.On the day of installation, everything happened as had been explained and the whole job was done by 3pm, it would have been sooner but for Fox taking an hour to respond to an issue raised about a battery not connecting sooner. They left the areas they worked on neat and tidy and everything was fitted as specified. James the electrician who hadn’t seen the site beforehand spent time with me working out what would go where as there were decisions to be made about cabling and what would work best and look nicest afterwards. It would be easy not to bother doing this and just slap the stuff in and do the easiest thing, but they didn’t do this. James was great at clearly identifying what options were, how they would work, explaining what was happening and took care to explain how everything worked afterwards, particularly with the app and how the functionality of the equipment worked. A separate team fit the roof panels, they were polite and efficient. James, the electrician was a lovely bloke and knew his stuff.All of the communication which I’d preferred to be by email was very quickly responded to and followed up accurately and professionally. There were no pushy emails for sales bashing, which was nice, just very business-like which was what I wanted. I paid a deposit up front which is reasonable and the balance once the work was completed, all of this is clearly signposted and a simple bank transfer sorts it.There’s some post-installation stuff that needs to happen to register the equipment, ECH do all of that for you and we are still in that process.I cannot fault anything with the experience and we are delighted with the product we’ve been delivered.
ECH were recommended to us by friends following the fantastic experience they had. Having now had our own solar panels and battery installed by them, I too can confirm what a joy it was to deal with ECH.Everyone was super helpful, there was no heavy sell, they went at our pace but equally were super speedy to respond and then fit our panels. I can’t recommend the team at ECH highly enough.
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ECH Group Ltd is a Solar Panel Installation Company with specialist knowledge on the design and installation of Solar Panels, Batteries, both on Roof, In Roof, Ground Mounted
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