Review Time
Carl Hughes at ECH Group was very helpful outlining the various options and answering all of my many questions to help me choose a Solar PV installation (including battery storage) that was right for me. He was accommodating when I had some last minute changes a week before the installation to add an additional four panels to a side roof. The day of the installation went smoothly and I was up and running later that afternoon. The system has been operating for just over four months and I've been completely satisfied. There was an initial mixup in the G99 paperwork submitted (for the SEG application) when the system was first commissioned but Kiera Bird was helpful in getting it resolved. The GivEnergy app is great to be able to see the generation and usage. I did subsequently get a second battery installed two months later as our usage was more than expected (we have a hot tub) and I'd rather use the electricity instead of exporting it back to the grid. My only observation is that I wish I had asked about netting around the solar panels as there are some pigeons who are insisting on trying to build a nest under them. There are 'bird blocker' products on the market, but it's more cost-efficient to have it installed along with the panels on the day. I don't know if ECH Group offer that as a side product, but is something I would recommend. I've resorted to a squirt gun in the meantime.All in all, I would highly recommend ECH Group (I was referred to them from a work colleague). Their pricing was very competitive and their installation workmanship was excellent.
It's been 3 months since the install and they were excellent. My set up is a little complicated with 2 solar arrays about 30m apart on flat roofs. There were challenges with the MyEnergie "Harvis" communicating because of distance, but ECH sorted out all those challenges (by laying some cable and installing a box on my fence) and more. The result is, I have enough solar at the moment (summer) to pay for all my electricity including the EV charging. The excess flux tarrif also covers all my gas cost at the moment with some money to spare. Other solar companies I contacted said it couldn't be done and some others designed a much more expensive system with 2 batteries. Dave at ECH knows what he's talking about and is able to explain it very well. 6 out of 5 stars! The only regret I have is that I didn't get them in sooner. The only thing they were not accurate on was the payback - with the new flux tarrif it's going to be at least 1 year sooner!
Firstly I used ECH as my friend recommended them and then when I was getting quotes they were the most helpful and patient of suppliers in answering all my questions (I had a lot). They sent someone to assess the set up I wanted first (I asked) and I asked for the same person to do the fitting and they accommodated this. On fit out day we had a bit of fun with the alarm and the electricians were great sorting it out with the alarm company.Both the team who fitted the panels and the electricians were polite, tidy and helpful.Solar panels are a big investment and I am happy I chose this company to do this with.
Poor workmanship which was reported during the covid pandemic. But I was told no repairs taking place due to pandemic. Today after months of chasing it up. They tell me I only had 6 months guarantee on a system that cost over £7000. Awful service. Avoid this cowboy outfit.
From the moment I decided to install solar panels and contacted ECH group I was treated with courtesy and respect. The quotation, acceptance and installation was enacted smoothly and the installers were professional and helpful. I have been pleased to have had this company undertake this installation
Professional prompt no frills service.Panels and battery were installed with no fuss.Price was good and the same as the quote.This is already helping us to save on our energy bills and be greener for the planet.Nb The company communicates via email rather than phone.
Excellent service from the ECH Group the fitters were prompted and on time very friendly and professional they kepted the area clean and tidy. only comment is more information/ training on the software would be handy, Best price out of 20 company's
I recently had a solar panel installed by ECH, and I must say that I am extremely pleased with the outcome. From start to finish, the entire process was handled with professionalism and efficiency. Allow me to share my experience and highlight the exceptional individuals who made it all possible.First and foremost, Carl Hughes, who managed the project, ensured that everything ran smoothly. His attention to detail and ability to oversee the entire installation were remarkable. He was always available to address any concerns I had, and his expertise was evident throughout the entire project.Kiera Bird, the point of contact for communication, was proactive in keeping me informed every step of the way. Her timely responses to my emails and calls were greatly appreciated. Kiera's dedication to ensuring clear and open communication was commendable, making the entire process much more streamlined.Lucy Watson and Ysabel Francis, the sub-managers of the project, were instrumental in coordinating various aspects of the installation. Their efficiency and organization were truly impressive, ensuring that everything progressed smoothly and on schedule.Dave Hall, the technician responsible for the solar panel system, showcased excellent knowledge and an in-depth understanding of the technology. Despite the complexity of the system, Dave patiently explained everything to me in simple English. His willingness to go the extra mile and ensure that I fully comprehended the intricate details of the installation was highly commendable.Lastly, I must acknowledge the installation team consisting of Steve, Sean, Nick, and Adam. Their professionalism and expertise were evident from the moment they arrived. They worked diligently to install the solar panels, leaving no room for error. Their attention to detail and commitment to delivering a high-quality installation were truly commendable.Although it may be a bit challenging to reach ECH via phone due to their high demand, I discovered that emailing them for a callback proved to be a more efficient method of communication. The team promptly responded to all my emails, exhibiting their proactive approach and ensuring that no queries went unanswered.From the initial planning stages, ECH's team demonstrated their commitment to providing a personalized solution tailored to my needs. They actively listened to my requirements and offered valuable suggestions on the optimal placement of the PV system. I was impressed by their efficiency and genuine interest in delivering the best outcome rather than merely pursuing profit.Having researched and contacted numerous PV system installers, I can confidently state that ECH surpassed all others. Many of the companies I approached seemed focused on making exorbitant profits, while ECH stood out as a genuine and trustworthy option. Their pricing was fair and reasonable, making them the clear choice for me.The most astonishing aspect of my experience with ECH was their ability to complete the installation within a month's time. Other installers had estimated a minimum of three months, making me skeptical at first. However, ECH's organized and efficient working style exceeded my expectations, allowing me to save time and reap the benefits of solar energy sooner than anticipated.In conclusion, I am exceptionally satisfied with ECH and the remarkable team behind it. Their professionalism, expertise, and commitment to delivering outstanding service make them the top choice for PV installations in the South West UK. I wholeheartedly recommend ECH to anyone seeking a reliable and reputable solar panel installer.
I contacted several companies getting quotes before deciding on ECH. It wasn't just the competitive price that made me choose them, I just got a good feeling about the company when speaking with Carl. He listened to my requirements then gave me good advice and various options. Provided me with new quotes each time I tweaked the design slightly without any complaints. He didn't try to over sell me or under sell me a system (some companies don't want to complete the G99 forms so will under sell you a system that doesn't require the form, but may not meet your needs).Once we agreed on the system, they kept me informed and updated with regards to equipment delivery and so on. On the day of the install they arrived on time, the guys were polite and did a wonderful install. They cleaned up after themselves and I was surprised at how quickly they carried out the install.Overall I am very happy with the price paid, the system and the install. I would highly recommend ECH to anyone that is interested in getting Solar.ThanksAndrew
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ECH Group Ltd is a Solar Panel Installation Company with specialist knowledge on the design and installation of Solar Panels, Batteries, both on Roof, In Roof, Ground Mounted
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