Review Time
• Overall we are very happy with the system now it’s all functioning (9 panels, 5.2kWh battery but more like 4.2kWh usable capacity, Zappi EV charger and iboost water tank heater)• ECH provided excellent and rapid responses by email to all (or at least most) of our questions and concerns• The initial site survey seemed rather cursory and they did not seem to want to inspect the loft or discuss with us the details of the proposal and process or recommended options• It would have been helpful to see a detailed proposal for our home and be kept up to date with delivery dates rather than only in response to our emailed questions. An option for a phone call may have been helpful• It would have also been helpful to be recommended the Eddi for water heater rather than us having to enquire about a water heating system after finding out about this from my colleague and being provided the inferior but admittedly functional iboost option• The delivery of panels, inverter, battery, etc turned up on the Monday 24th April in 2 separate shipments but we didn’t receive information about this other than this may be the date so a confirmation of this by email would have been useful (I worked from home on the off chance)• Similarly, a confirmation about the install date would have been appreciated rather than having to check by email a few days before• One panel was visibly damaged and the delivery driver suggested they were poorly stacked. I was also left to drag the pallet with the battery to the door past our car so I could get this inside before it poured with rain• On the install date (26th April) a traffic incident meant most of the team arrived very late and tired, though the electrician did arrive on time and was able to recommend an alternative option of housing the battery and inverter on the side of the house rather than in the loft as was suggested at the site visit • This confusion over the battery placement meant we hastily arranged to board the loft in advance to speed things up and ensure that it was properly insulated (rather than pay ECH to board a small area around the battery) but this was not needed in the end since the electrician recommended the side wall for battery/inverter• The electrician was excellent, taking us through the process and the system, recommending options and solving issues • But there was a mistake with the wiring which unfortunately was made more difficult to identify due to other equipment failure (dud panel, possibly dud optimiser) and perhaps the fact that a traffic incident severely delayed the installers so there was less time available• The issue was not fixed the next day - the team arrived around 4pm only after a text message exchange which implied they were on site but could not solve the issue despite it being evident they hadn’t yet visited, and when they did it was too wet. We were of course disappointed the issue could not be solved until after the bank holiday weekend but would have understood if we were told it was not possible for the team to attend• Although we really appreciated the hard work the team put in, the panels did not work for nearly a week and the battery was not operating correctly until nearly a month later following multiple emails and eventually getting the electricial back (the export tariff still took longer to sort out but this was not related to ECH who sorted out the relevant information at handover)• It would have been far less stressful if all the installation had gone to plan and I know this was a very unusual situation, though the suggestions about the site visit, more information on the proposal, process and dates all still seem relevant. It would also have been appreciated if some kind of compensation for the problems had been offeredOverall, we are very happy with our solar panels, battery and Zappi charger and the iboost is OK for heating the water tank thougfh an Eddi would probably be much better. The price was competitive and email communication was good. My colleague had a smooth instal with this company so I would see the difficulties as a worst case situation though some of the issues could have been dealt with more effectively but I would still recommend this company as one to get a quote from.
They were a recommendation, although having spoken to the recommender again, seems their experience now is much like mine. I had arranged visits they didn't turn up to, or arrangements for them to call that never happened, meaning time I had specifically made available was wasted. Incorrect contact information on emails. No way to contact them as they don't answer their telephone. If there had been an apology rather than just arrogance as a parting shot I might have let it slide, but now I can't - and I am a potential customer looking for panels! UPDATE: For the avoidance of doubt, I did not not receive any the claimed calls!
The team to install the solar panels on the roof arrived promptly at the agreed time. They completed a physical survey then checked with me that I was happy with the layout. Then worked quickly and efficiently to install my 14 panels. All done cleanly and all waste removed.The team to install the electronics came sometime later and completed a very tidy installation on my garage wall . They also removed all the wasteThe system is exporting around 5kw on a sunny day
If I could give no stars I would! This is a shocking company. I have been trying since March 2022 to get them to pay me the money I am owed from the feed-in tariff for my solar panels. The office telephone number is an answer machine that just tells you to email the person you wish to speak to or complete the online complaints form. Neither of which ever respond. I have reported them to the Financial Service Ombudsman and am awaiting the outcome.
ECH were one of 10 companies I invited to provide me with solar panels and batteries for my home. Their proposal was extremely attractive, very price competitive and of high quality. Their representative, Carl Hughes was excellent, being informative, understanding and helpful. I cannot speak too highly of the company
We were really impressed with ECH Group from start to finish. We took a while to decide what we wanted and there were only occasional friendly emails to see if we had decided, we didn’t feel harassed like with other companies we had engaged with. When the installation day came we were really impressed with the team that fitted them, so quickly and professionally installed, and left everything neater than they found it. We are also really impressed with the performance of the Solar Panels and battery that we had fitted, especially as fitted during a rainy period.
I selected ECH Group as the best value of 6 quotations received for a 12 panel, 5.2kWh battery and iBoost water heater system. The quotation process was straightforward and efficient, and all my questions were answered in full and quickly by email, pre-arranged phone calls and a visit to the office - all by people with genuine expertise. There were no salespeople involved. I accepted the quotation with an installation date around 2 months later. At my request, aluminium-coloured rails were swapped for black ones at no charge. The installation team arrived on the due date and completed the work to a very high standard, providing me with a good brief on system operation at the end of the day. All warranties, MCS certification and DNO approval were provided quickly. The installation is working as expected and looks very neat. Everyone involved, from the office team to the installation team, have been efficient and a pleasure to work with - I don't want to single anyone out because they were all good. It has been an exceptionally good experience.
I was considering getting a battery and wasn't sure if I needed one with the amount of panels I had. Most of my roofs face north. My south facing roof is fairly small, which has the panels. I also got my panels free from the government scheme in the summer of last year. I phoned ECH and explained the situation and was advised about taking note of my winter and summer fuel usage and they would be prepared to come out and assess the situation once I had these figures. The information given, over the phone, was extremely helpful and I will be going back to them for the possible installation of a battery. One of the few companies who explained in depth the pros and cons of needing a battery. Also had a branch locally to where I live.
The quote and installation were fine, but ECH had to return a few days later to fit (rather messily) the anti-bird mesh. The system included a battery and software from GivEnergy. All worked OK well until the start of the year, at which time the dongle on the inverter no longer communicated with the software. I contacted GivEnergy and they referred me to ECH as the dongle and inverter are not GivEnergy products. As with many other reviewers, communicating with ECH is impossible. They don't answer the telephone and tell callers to email, but they obviously can't be bothered to reply to them. How can one deal with a company that, effectively, is incommunicado? All in all, I can only advise potential customers to avoid ECH as either they are going bust (so no longer has a broadband supplier) or have made so much money that they can now retire and forget about all those who have paid them and move to Spain.
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ECH Group Ltd is a Solar Panel Installation Company with specialist knowledge on the design and installation of Solar Panels, Batteries, both on Roof, In Roof, Ground Mounted
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