Review Time
They are very carefull with both the material they deliver and the people they are selling to. Team is very helpfull and kind. True pleasure doing business with them! Bought the 20L version and the cleaning set. Everything seems of good quality materials. I am very happy with the purchase.
I bought a the big filter replacing my Berkey filter that I've been using for 5+ years. I wanted to make less waste and seeing that this filter item is compostable I gave it a try. But the filter MOULDED, once within a period of maybe 3 months and once within a period of a couple of weeks!! A moulded filter is the last thing you want to be drinking your water from. It's such a pity.. but after this experience I wouldn't recommend it to a soul.
Update as of June- Received a replacements changed my rating. Update as of 27th March - As of a few days ago I received a reply to my PayPal case of which they will send out the replacement filter and as part of the tax, I must have missed at the checkout of the tax implications so that's on me and upon receipt to the broken filter I will revise my 1 star to 5 as the customer service eventually was spot on. I will upgrade the review from 1 to 3 as of now. Original Review - Website states tax is included int the prices, which it isn't, so I received an unexpected tax bill on top of inflated prices, then they send me a damaged filter and now they wont reply to my emails.
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