ecofiltroeurope.com

4.6
4.6 Based on 52 reviews

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Average Rating

4.6

/
5

52 Reviews

5 Star
85%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
10%

Filtered Reviews

Filter Reviews

Review Time

Pedro Morais
Helpful and honest!

They are very carefull with both the material they deliver and the people they are selling to. Team is very helpfull and kind. True pleasure doing business with them! Bought the 20L version and the cleaning set. Everything seems of good quality materials. I am very happy with the purchase.

5
Date of experience: Aug 01, 2025
Percy Baker
Excellent water filter

Excellent water filter! However, UPS Courier company delivered to wrong address and were zero help. I would highly recommend the Ecofiltro. Water quality is very good with this filter.

4
Date of experience: Jul 15, 2025
Cuthbert B.
product arrived completely broken

product arrived completely broken. contacted support, no answer.bad experience actually

1
Date of experience: Jun 25, 2025
MatkaPrtka56
Filter disintegrated after 10 months

My filter (pot) disintegrated in 10 months. I have contacted customer services several times via email, their own platform and facebook. No answer! I bought this item as would not have to renew for 2 years. Such a shame.

1
Date of experience: Jun 18, 2025
Jess Smith
Top product and the customer service is…

Top product and the customer service is very good.The filter unit I rcvd damaged, but just a short email and their customer service solved the problem immediately. Thanks for this.

5
Date of experience: Jun 12, 2025
Great customer support and care.

5
Date of experience: Jun 11, 2025
Mel Brown
Ecofiltro Europe has been prompt in…

Ecofiltro Europe has been prompt in reply and problem solving (I made a duplicated order, the money was immediately refund to me).and the Ecofiltro works really good, we are really happy about this purchase

5
Date of experience: Mar 27, 2025
Moulded filter, twice!

I bought a the big filter replacing my Berkey filter that I've been using for 5+ years. I wanted to make less waste and seeing that this filter item is compostable I gave it a try. But the filter MOULDED, once within a period of maybe 3 months and once within a period of a couple of weeks!! A moulded filter is the last thing you want to be drinking your water from. It's such a pity.. but after this experience I wouldn't recommend it to a soul.

1
Date of experience: Mar 17, 2025
Doug A.
Damaged filter and they ignore my emails but being resolved.

Update as of June- Received a replacements changed my rating. Update as of 27th March - As of a few days ago I received a reply to my PayPal case of which they will send out the replacement filter and as part of the tax, I must have missed at the checkout of the tax implications so that's on me and upon receipt to the broken filter I will revise my 1 star to 5 as the customer service eventually was spot on. I will upgrade the review from 1 to 3 as of now. Original Review - Website states tax is included int the prices, which it isn't, so I received an unexpected tax bill on top of inflated prices, then they send me a damaged filter and now they wont reply to my emails.

4
Date of experience: Mar 12, 2025
zelwen97481
Great experience!

Absolutely great experience from start to finish! From the order process, to super fast delivery and amazing customer service. And we love the 20L filter we bought! We highly recommend them

5
Date of experience: Mar 09, 2025

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