Review Time
I subscribed to a digital + print package, anticipating timely delivery of a weekly news magazine. Unfortunately, the print delivery has been consistently unreliable. A December issue (dated Dec 13–18) was never delivered. After reaching out to support, I received vague explanations citing holidays and was offered either to “wait” for an outdated copy weeks later or accept a small refund. Sending time-sensitive news magazines long after publication is not a viable solution. More frustrating than the delivery issues was the unprofessional tone of customer support. The response was dismissive (“it’s up to you if you prefer to cancel”), rather than focused on addressing a clear service failure or providing a proper remedy. For a premium publication that claims to be serious, global, and professional, the customer experience does not align with the brand promise — at least regarding print subscriptions and customer service. While the digital content is excellent, the print delivery and customer handling leave much to be desired.
I have been a dedicated subscriber for nearly 20 years, starting right after university. Throughout my career in building businesses and working globally, the publication has consistently provided valuable insights. However, my concern lies not with the price hikes themselves, but with the pricing structure that disadvantages long-term subscribers. Upon reviewing my household subscriptions, I found that new subscribers are offered rates up to 60% lower than what I have been paying for years. I have no desire to negotiate or chase after promotional rates, and I do not appreciate feeling penalized for my loyalty. Therefore, I have made the decision to cancel my subscription.
I have been a committed subscriber for almost 20 years, starting right after university. Throughout my career in building businesses and working internationally, the publication has consistently offered valuable insights. My concern isn't solely about the price increases, but rather the pricing structure that puts long-term subscribers at a disadvantage. After reviewing my household subscriptions, I discovered that new subscribers are being offered rates up to 60% lower than what I have been paying for years. I have no interest in negotiating or pursuing promotional rates, and I feel unfairly penalized for my loyalty. Consequently, I have decided to cancel my subscription.
At 41, I feel compelled to criticize a business for poor practices, and it's surprising that this is a publication I have admired for years. I never thought I would label my experience as a scam, but it seems I am not alone. Other than one email that vaguely stated my subscription would renew, I received no further notifications about the impending charge. The way they handle renewals is incredibly sneaky and unprofessional—something I've never encountered with other subscription services. From what I've read, there are laws requiring clear communication about renewals, and this company does not seem to comply, which raises legal concerns.
I’ve had a very unsatisfactory experience with the subscription process. I bought a digital subscription through a page that clearly stated it included access to another service at no extra cost. The price matched the offer I clicked, so I had no reason to think I was redirected to a different product. After payment, I found out that access wasn’t included at all. I also did not receive the welcome email promised. I contacted customer support multiple times, but each time I got the same generic response, with no acknowledgment of the issue and no explanation for what went wrong. Instead, they kept suggesting unrelated products. I genuinely appreciate the publication's journalism, but this experience with their subscription service has been disappointing. I have canceled and will raise the issue with the relevant authorities.
The publication has changed in two significant ways that led me to cancel my subscription after several years. It has lost its insightful analysis, often filled with inaccuracies, which left me hesitant about renewal. On top of that, an incompetent service provider took over the subscription processing. I decided to cancel as quickly as possible. Afterward, I read reports from many others who regretted not acting sooner. The publication needs new management.
After nearly 50 years of readership, I feel that the publication has run its course. Its content is increasingly opinionated and lacks the depth it once had. Like many legacy media, it seems to be overly cautious and reactive to current political climates. I’m disappointed that I cannot cancel my remaining subscription and receive a refund. This will be the last time I pay for the content that is currently being produced. I believe a complete overhaul is necessary for them to regain their original audience.
Claim your business profile now and gain access to all features and respond to customer reviews.
www.trepstar.com
imagitime.com
vertexmarketingstudio.com
pickyourself.com
vicaps.com
foreversongstudio.com
tidal.com
summit.news
munchkinmodels.com
lt-writing.com
