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We had a really reassuring and positive experience with Ecotalk’s support team.
We contacted them about a business number we’d recently moved over and some unexpected behaviour we were seeing with a third-party app. The team took the time to properly check the status of our line, confirm security details, and clearly explain what had been done to refresh the service.
Everything was handled calmly, professionally and with genuine care – exactly what you want when you’re running a small business and just need clear, trustworthy answers.
Thank you for such a helpful and human support experience. 💚📱
Despite a minor issue that was likely my fault, switching mobile providers has been a fantastic experience. I had been contemplating a change for a while but kept postponing it. When I came across an advertisement, I decided to go for it without hesitation. The service offers excellent deals and supports a great cause—what's not to appreciate?
The onboarding was straightforward. The staff were helpful and attentive, providing clear answers to my questions. The security measures appear to be solid. I decided to proceed despite the site's confusing note about variable indoor coverage at my location. To attract more customers, they should offer clearer information on this aspect.
I was exploring network options and found it challenging to choose the right one. Then I discovered a service that channels profits into rewilding projects, which sold me immediately. Operating on the same network I was using meant no loss of service, and now I’m paying half the price. I had a minor issue with my old number, but the representatives were friendly and resolved it quickly. If you're passionate about the environment, this is an excellent choice!
This was the fastest and easiest transition to a new phone provider I've ever experienced. When I needed customer service, I spoke to a real (very friendly) person instead of a chatbot. Plus, I receive regular nature updates, which is a nice bonus. I'm thrilled with my decision!
I switched a few months ago and enjoyed the service initially, as it used a reliable network. However, I started receiving messages about data usage while still having days left in the cycle. I tried to upgrade my plan but couldn't get through via phone or email. I need data for navigation, and after 24 hours of trying to contact them, my issue remains unresolved. I can’t rely on them anymore, so I’ve requested a PAC code to switch to another network. It’s disappointing because I appreciated their commitment to wildlife and nature.
What a remarkable company! Coming from a less satisfactory provider, the transition wasn't as smooth due to some roadblocks. However, every interaction with customer service was pleasant and informative. I'm now happily settled with this service, enjoying great pricing and straightforward offerings without unnecessary extras. It's truly refreshing!
I connected with friendly customer service representatives who helped me set up accounts for both myself and my child at university. While the automated system had some limitations, the customer service was excellent. It's so refreshing to engage with a responsive company that resolves issues right away. I also enjoyed the lovely sounds of British birds while on hold!
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Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
