Review Time
I’ve spent a good amount of time on uTest and my experience with their payout model has been very frustrating.
The biggest issue is the lack of predictability. You can read the scope carefully, target focus areas, avoid duplicates, and submit a well documented bug with clear reproduction steps and evidence, and still get “Somewhat Valuable” for $1.25. That does not reflect the time and effort required to produce a valid report.
Reproductions are another major problem. Testers are encouraged to reproduce existing issues, which still takes real time and proper documentation, but there is no payout for it. You are doing validation work that directly helps the client, yet you are not compensated at all.
The review time is also extremely slow. I’ve had bugs sit for weeks without being triaged. During that time you have no idea whether you will be paid, how much you will be paid, or if the bug will be even approved or not. For freelancers who track their time, this makes the platform unreliable.
Bug payouts are also very poor. After waiting that long for triage, the final amount often does not match the effort that went into the report. The minimum payout is far too low compared to the minimum work required to submit a valid bug.
I know the platform is aware of these issues but does not prioritize testers. If tester experience mattered, triage would be faster so people know what they’ve earned within a reasonable time.
On other platforms, bugs are reviewed by the end of the test cycle and payment becomes predictable, with escalation processes if clients are slow. That shows respect for testers’ time. On uTest, it often feels like you do the work, the client benefits from it, and then you just wait with no clarity.
That is not sustainable for anyone treating testing as real freelance work.
I’ve spent a good amount of time on uTest and my experience with their payout model has been very frustrating.The biggest issue is the lack of predictability. You can read the scope carefully, target focus areas, avoid duplicates, and submit a well documented bug with clear reproduction steps and evidence, and still get “Somewhat Valuable” for $1.25. That does not reflect the time and effort required to produce a valid report.Reproductions are another major problem. Testers are encouraged to reproduce existing issues, which still takes real time and proper documentation, but there is no payout for it. You are doing validation work that directly helps the client, yet you are not compensated at all.The review time is also extremely slow. I’ve had bugs sit for weeks without being triaged. During that time you have no idea whether you will be paid, how much you will be paid, or if the bug will be even approved or not. For freelancers who track their time, this makes the platform unreliable.Bug payouts are also very poor. After waiting that long for triage, the final amount often does not match the effort that went into the report. The minimum payout is far too low compared to the minimum work required to submit a valid bug.I know the platform is aware of these issues but does not prioritize testers. If tester experience mattered, triage would be faster so people know what they’ve earned within a reasonable time.On other platforms, bugs are reviewed by the end of the test cycle and payment becomes predictable, with escalation processes if clients are slow. That shows respect for testers’ time. On uTest, it often feels like you do the work, the client benefits from it, and then you just wait with no clarity.That is not sustainable for anyone treating testing as real freelance work.
I joined uTest hoping for legitimate opportunities. Instead, I found a platform that asks for real testing work during their practice test cycles, enforces rigid professional standards, and then hides behind the label of “practice” to avoid paying contributors.I submitted a valid bug report during an unpaid cycle and was told to “dig deeper next time for more valuable bugs.” That tone is dismissive and inappropriate when the work is unpaid. It creates the expectation that testers should continuously deliver high-value output for free.This way of working disproportionately benefits the platform while offering little respect or return for the tester’s time, particularly for experienced professionals.I deleted my account and would caution others to think carefully before investing their time here.
Ordered 3 different Tests for peace of mind.1 test worked very well no complaints at all, Test 2 extremely difficult to see the colours on the test and to compare with the results chart.Test 3 did not work whatsoever despite following the instructions. Contacted customer service multiple times before I received a reply!They arranged to send 1 test out for the faulty one and offered me 20% a future order.Still awaiting delivery of the test after 3 weeks, disappointing to say the least, you would have hoped customer service would be first class with the circumstances we are dealing with
It's been over minimum of 2 months and still no support, no feedback just ignored since then towards need of help and support to reset my MFA authentication !!!!!!!!!!!!!!!!!!!!!!!!!! It's a shameful "so-called" support and instead I GET MOCKED BY GETTINHG EMAILS ABOUT NEW TEST OPPORTUNITIES!!!!Directing to support is also mocking and making fun of someone !!!! Directing to FAQ and asking for client ID when contacting support is also making fun ,noone memorizes an ID much less thinking they'll be locked out of the account without any support!!!!
I joined 2015 and it was great. It all had some kind of startup energy. People tried to onboard you and help you out. It felt like a real community and even courses for test automation were offered. The payment and the testing opportunities were good. 10 years it’s not so great anymore. A lot of gambling, Crypto and trading tests are offered. Something I would never touch. Further, 95% of offered test cycles are poorly paid ones. Why should I even start, if I earn double of that at my day job? Test automation seems to be gone. Regularly I get test, that results in not doable, because I got invited without fulfilling the preconditions. This is then not even mentioned in the Test Cycle description. These descriptions are poorly written every second cycle. Not fun working with these. I really recommend to work on utest only to get an inside of testing, otherwise stay off. The market seems to die slowly.
Joined 4 years ago and the company was really good until recent project after several hours of testing and submitted my test results they put test cases as conditional without any feedback or warnig that tells you in what specific areas you need to improve.Due to this, I am out of that project - I do not think that this was the operational model of utest but this is something that does not fit at all utest culture.I will look for other companies that will have better culture than this one.
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