Review Time
I had a broken piece on the front panel of my PC case and received a very fast response from the support representative. I had to provide the case details, serial number, and send a few pictures of the broken part. The replacement was sent to me within 2–3 days and arrived brand new, with good packaging. I think the support is top-notch.
I had a broken piece on the front panel of my PC case and received a very fast response from the support representative. I had to provide the case details, serial number, and send a few pictures of the broken part. The replacement was sent to me within 2–3 days and arrived brand new, with good packaging. I think the support is top-notch.
This company makes some of the best pc cases I've ever used for the custom PC builds I've done (6+ under my belt)I've bought 3 main types, the Meshify C, Meshify C Mini and another type I can't remember the details of but essentially, large medium and small versions of the same series.Over the years some parts have needed to be replaced for various reasons and each time I've gone to source them I've not been able to find a parts vendor.When I've reached out to Fractal, I've asked to buy them and each time they've been sent to me without charge.Now they're not exactly expensive parts even with shipping and time to send them, but the company doesn't have to help me, the fact they do and the fact the reps are so quick at it really makes a world of difference to me.As far as I'm concerned, with such good customer service, and with their attitude of support to customers being so positive, I'm going to keep buying my cases from Fractal for as long as I keep building custom machines (so probably another 20 years).I've already convinced a couple techie friends to get their cases from FD and I'd fully recommend them to anyone.
In a time where it is getting hard to get tech companies to honor their own warranties, what we have is a company that transcends all.My Define R6 case had an issue with the power button which after 9 years of daily use did not come as a great shock. What did shock me was Fractal's support staff who once notified of the issue jumped straight to it. The case is over 9 years old. Had they asked for money I would have been only too happy to cross their palms with silver. However they asked for nothing beyond my postal address to send a replacement part.I feel the least I can do for them is write them a suitably rewarding review. I know who will be supplying my next pc case!!
I bought a used Fractal Design PC case which is really nicely made, solid and easy to work in. It was missing the accessory pack with anti-vibration grommets for the drives, nowhere sells them but Fractal support posted me one completely free of charge - a refreshing commitment to helping reuse components, and an indicator that their products are built to last.
I bought pre-used fractal define R6 case but there was no hdd rubber grommets included so I contacted fractal from their website. I gave serial number of my case and my info and they sent me pag of rubber grommets for free. I was very pleased.
Simply fantastic support!Don't think I'll ever buy a case from a brand that's not Fractal.Edit:Bought a Fractal power supply, turns out it was faulty and would shut off the power for no reason.(Tested with an old, but known good BeQuiet! PSU, problem gone.)Not sure how it even managed to end up on the shelves, poor quality control.Probably will think twice before buying anything from Fractal next time.
The power button on my fractal designs define R5 case and I enquired where I could find a replacement. Even though the case is discontinued Fractal customer service found me a replacement power kit and sent it out to me straight away free of charge. Kit arrived in 4 days and its now fitted and working perfectly. Cannot complain about the amazing customer service, I will be using Fractal Designs again in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fractal Design is a PC gaming brand based in Gothenburg, Sweden. Since its inception in 2007, Fractal has developed hardware and equipment that fuse Scandinavian design, user-first innovation, and precision engineering. Today, Fractal offers products that reimagine the environment and experience of gaming for a worldwide community.
