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I purchased the scales believing I was paying for European craftsmanship. Although they are advertised as 'Made in Italy', what I received was made in China. With the misleading origin and a low-quality app, this product does not meet my expectations.
I bought the scales expecting to pay extra for European quality. Even though they are marketed as 'Made in Italy' online, the model I received was made in China. The misleading origin and the cheap-feeling app have left me disappointed with the quality.
We've been using a vacuum from this brand at home, and it performs well for regular cleaning. The suction is effective, especially on hard floors and low-pile carpets, and the dust bin is easy to empty. While it doesn’t feel like a luxury model, it offers good value for the price and gets the job done. It's lightweight and user-friendly, making quick cleanups simpler. Overall, it's a reliable vacuum for everyday household tasks.
I ordered a cordless vacuum on Nov. 30th, and the transaction was immediately reflected in my bank account. I received several emails confirming my order, but after calling customer service twice, I was told it hadn't shipped yet. Now, going into day 6, my inquiry is being escalated, but I doubt I'll hear back. I made this purchase during a major sale and now I may miss out on other deals. If I don't receive a response, I will never recommend this brand again. This has been a deeply frustrating experience.
The vacuum I purchased broke due to a design issue, and I've spent weeks trying to get a refund. I've followed their requests, sending pictures and videos, yet I keep receiving emails from different representatives asking for an invoice, which I've sent multiple times. They are only offering me a partial refund and seem hesitant to process it. The whole experience has been very disappointing.
I ordered a vacuum on 11/10 and have yet to receive it. I've called customer service multiple times and emailed about the situation. I expected them to know when my item would ship, but they keep saying my issue is being escalated. I’ve been left in the dark despite multiple follow-ups. They informed me that the shipping company lost my package, but I was told it was never received. Instead of resending the item, my order was canceled. This experience has been incredibly disappointing.
I bought a vacuum a few months ago when relocating, but when I finally used it, the dustpan wouldn’t stick. The company promised to send replacement parts, but they claimed it was delivered to an address with a black carpet—which I don’t have. Now, they say an investigation is needed before I can get a replacement. I've spent over $100 on a vacuum that doesn't work as it should, and the representative's indifferent attitude was frustrating. I will not purchase from this company again.
I purchased a model thinking it would be ideal for my situation, but I encountered issues connecting it to the internet. Despite extensive research and reaching out to the company, I was told my query was sent to their technical team with no follow-up. After a week with no response, I returned the product for a full refund. If you value your money, I recommend staying away from this company.
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