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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Filtered Reviews

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Review Time

Jan
Helpful Staff

Very friendly and knowledgeable

5
Date of experience: Nov 20, 2025
Caroline
Customer service excellent

Customer service excellent. Shonagh,s knowledge and patience with my enquiry was great and quickly dealt with. Such a lovely person to talk to over the phone.

5
Date of experience: Nov 20, 2025
MRS FRANCES HENDRY-BOYCE
Quickness of getting through tocustomer…

Quickness of getting through tocustomer service, the agent listened then I explained my concern then she set about assisting and quickly fixed my concern She was polite clear spoken and curtious Thank you

4
Date of experience: Nov 20, 2025
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Fely Gellano
The Lady is very kind when she talk to…

The Lady is very kind when she talk to me Explain nicely what i ask to her about my account Thank You for helping me

5
Date of experience: Nov 20, 2025
Theresa Meade
The lady Wes very very helpful and was…

The lady Wes very very helpful and was happy to help me

5
Date of experience: Nov 20, 2025
customer
Very helpful,the lady sorted more than…

Very helpful,the lady sorted more than I called to get sorted

5
Date of experience: Nov 20, 2025
New
Very helpful person on the phone

Very helpful person on the phone, our call got cut off and I was very pleased that they phoned back and I didn’t have to go through all the options again. He was helpful and explained the tariff to me.

5
Date of experience: Nov 20, 2025
Roger Harrisson
Becky Listened

The person I spoke to, Becky, was helpful and polite.EDF wanted to replace my meter connection for some technical reason. I said Fridays and Saturdays were best for me, preferably afternoon.You emailed me with a Friday afternoon booking.Thank you for listening.

5
Date of experience: Nov 20, 2025
Kenneth
Billing query resolved promptly

Billing query resolved promptly - in this case due to a new smart meter install. The EDF staff are always friendly and helpful. The chat by text facility means no long waits for calls to be answered.

5
Date of experience: Nov 20, 2025
Mr. Senthur Sellathurai
Excellent customer service

Excellent customer service

5
Date of experience: Nov 20, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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