Review Time
Awful I spoke to a man named Charlie who wouldn’t help me at all I gave all my details but he wanted more which I couldn’t provide I explained I suffer with anxiety and my mental health and didn’t have the answers he was asking me for I asked could I talk to someone else and he said no I would have to call back which I did then we spoke to a lovely lady I’m sorry but didn’t get her name but she couldn’t help us enough and put me at ease I only wish more people like her was working for your company I don’t like to complain but when you suffer with mental health issues and anxiety it took a lot just to make a call and then to be offered no help at all I find unacceptable like I said thankfully when I did call back there was a lovely lady on the other end
Ray from team 16e should be given a pay rise! He is the most wonderful customer service operative I've dealt with when phoning your company, he was kind, made the phonecall personal to me! And agreed that I was paying way to much for my bills! I was considering switching in April, but if you get more staff like Ray, I would stay! He was simply the best! Thank you... Emma
Reassuring and accurate. The company rep very helpfully explained a badly worded government document for me in an accurate and reassuring way. More than this I was able to easily switch to a better tariff with the same company, saving me time and money. All of my questions were well and reassuringingly answered.
My call with Omar has been one of the most understanding and solution-focused experiences I have had. I was struggling with issues relating to a contract from a broker, and Omar was able to resolve the matter efficiently. I received responses to my emails within minutes, along with a clear explanation of the steps that will be taken moving forward. I greatly appreciate the support and professionalism provided
The staff member knew all the answers to my questions and gave me all the help I needed. The complexities of switchover from Utlita were well and simply explained. It was good news that the next DD will be in December, not this month.
I spoke with Ziyaad on the phone today and he was so helpful and professional. My new smart meter is not recording the off peak, everything is going onto the standard rate. Ziyaad guided me to press the correct buttons to send edf the information they required to fix it. Thankyou from Gary Beavis
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