Review Time
I had a great experience 2 weeks ago in home display system went down and there was something wrong with the electronics in the box engineer came out fix it in 5 minutes then he put the home display system on and that started to work I was really impressed with EDF the way will kept me calm and told me everything is going to be ok 22 years with EDF I just think they are simply the best regards Irish b 21@ I cloud .com
Patty was incredibly clear and helpful all the way along this ghastly process of moving out of a property and closing my account with updated readings. Her personal attention was greatly appreciated at a very difficult time.
Two young ladies kaeley and Katie and a gentleman called Andrew they have been three fantastic customer service who helped me tremendously with my EDF problems and I am sincerely grateful for all their support and help and I will like their managers to recieve the feedback and get the credit they deserve, once again many thanks and I wish all three of you the best of help
Switched supplier because they maintain a massive credit balance with my DD greater than my biggest monthly bill. This is deliberate to get interest on my money. They have found a way of hanging onto my money even after I’ve left. There was a “mistake” on changeover where they put the wrong reading on my gas account. It’s taken weeks to sort, with me having to do most of the leg work. Apparently I need to wait another two weeks to see if I can have my money. Avoid.
I had misread my EDF gas meter & Alice at EDF picked up on this & asked for a photo of the meter to sort it out. My Son in Law also checked the meter & I'd misread a 5 for a 3.
This has been sorted by Alice now.
The man i spoke to today was absolutely brillliant. So helpful, polite, patient and very good at explaining everything to me when i was struggling to understand some things.
He was great. And i ended up going monthly instead of PayAsYouGo. Which i'm more than happy with as it works out cheaper for me in the long run.
After 4 weeks of complaining I contacted CEO Simone Rossi and he has got things moving and I am being listened too
Changing me back to Economy 10
This after I was told they no longer have E10
Only problem i paid for an error on smart meter (which meant I paid for 3 hrs a,day at peak rate for storage heater
I recently swapped over to EDF and initially had an issue with the tarriff being incorrect. I contacted edf via WhatsApp and they got back to me over email to explain the situation and why it had happened, my meter had been incorrectly entered on the database as a single rated one. This was all rectified within 24hrs. All in all, excellent customer service. Thank you Georgia, you’re a star. 🌟
Dreadful service. All I would like is to have a charging point installed so I can use my electric car. Been ongoing since January. Told that I would need a smart meter which has since been installed but now told to go online and fill a form. Problem is, I don't use the internet, I have no access to the internet and you have insisted upon me giving an email address and I have had to turn to a friend and now find that we can't proceed as I haven't a password for the EDF account. Going round in circles or at least I would be if I could drive my car somewhere
Alex Gibson was the EDF representative real deal. I actually felt that my voice was being heard and not being dictated too. He had great customer services and was able to make me feel like I wanted to continue with the services supplied by EDF. Well established companies needs top men working for their company like Mr A. Gibson, to continue to provide good service and recruitment for new customers.
Thank you Alex.
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