edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Paul
Hello team,

Hello team,the agent in question was very professional,attentive,good listener,with regards to dealing with my requests/queries etc.I couldn't fault her!. Paul Bernard.

5
Date of experience: Nov 20, 2025
Jackie
Excellent service

Kevin understood the problem I called about and found solutions for me. Excellent service.

5
Date of experience: Nov 20, 2025
Amy c
An absolute disgrace

In our experience, this company pluck figures from the air, ignore meter readings, don't reply to emails, threaten debt collectors for amounts we don't owe (as confirmed by them after our "final bill" said we were done with them then produce another bill stating we suddenly owe another £300) and finally, they make reverse charges so complicated not even their staff understand what's happened. They have caused no end of stress and tension making us feel sick and furious, but worse...absolutely powerless.

1
Date of experience: Nov 20, 2025
Patricia Brock
Lynne was very nice and helpful

5
Date of experience: Nov 20, 2025
Customer
Very sympathetic and patient customer…

Very sympathetic and patient customer service rep called Martin helped with my queries.

5
Date of experience: Nov 20, 2025
Mel Holford
Very friendly and helpful staff

Very friendly and helpful staff, Rosy answered my query and was sorted in no time, thanks a lot 😁

5
Date of experience: Nov 20, 2025
Liz Halley
Kate team T was the person who dealt…

Kate team T was the person who dealt with my query. Very helpful pleasant and reassured me about the situation my move had caused with another energy supplier So glad I thought to phone to confirm my account was continuing and all was in place with Edf Thank you Kate

5
Date of experience: Nov 20, 2025
Knead
very helpful and clearly explained the…

very helpful and clearly explained the plan

5
Date of experience: Nov 20, 2025
Anthony
Prompt competent and personable…

Prompt competent and personable response ,efficacious management of my request.

5
Date of experience: Nov 20, 2025
Leah
Best call adviser EDF has

Polite ... listened... explained perfectly.. answered every question ..I asked.. had humour which is an asset ... felt like I was talking to a friend . Not every conversation I've had with EDF was this friendly . And solved the problem.. with one phone call. Thank you 😊

5
Date of experience: Nov 20, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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