Review Time
I want to give a massive thank you to Tracey from EDF Energy. She was sooo helpful, incredibly patient, and such a gentle, understanding person.We had been without electricity for over two months, and no one else had managed to help us properly. But the moment I spoke with Tracey, everything changed. She told me she would call me back — and unlike other companies or clerks, she actually did. Not just once, but throughout the whole process, guiding us step by step with genuine care and patience.Because of her, our electricity was sorted the very same day.Thank you so much, Tracey. You truly made a huge difference for us today. 🙏💛
I had to ring EDF about how to see how much my electricity had cost for a six week period, as I a home insurance claim and a dry had to be placed in my kitchen 24 hours a day. A brilliant EDF adviser called Jade took my call very quickly, no waiting, and she fully understood what I needed, in fact Jade offered to look back at my electric usage for the same period in 2024 to compare cost. This outstanding customer service has now provided me with all the information I need to send over to the home insurance claims team, so I can get the correct reimbursement costs back. I am so impressed, Jade was so easy to deal with and I was treated as a valued EDF customer. Thank you Jade for looking after me, EDF must be very proud of you, you do a wonderful job looking after your customers.
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We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
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