edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

customer
the lady was very helpful and polite…

the lady was very helpful and polite and explained everything to me putting my mind at rest

5
Date of experience: Nov 20, 2025
Mark
Good customer service

Good customer service. Dean was very knowledgeable and accommodating in renewing our existing business utilities rate.

5
Date of experience: Nov 20, 2025
Wendy gough
Lady was very nice on the phone and was…

Lady was very nice on the phone and was a great help

5
Date of experience: Nov 20, 2025
claire wheeler
Very Professional and helpful Advisor

Very Professional and helpful Advisor. Explained everything fully and competitive rates.

5
Date of experience: Nov 20, 2025
Zumuku crewe
I want to give a massive thank you to tracey to…

I want to give a massive thank you to Tracey from EDF Energy. She was sooo helpful, incredibly patient, and such a gentle, understanding person.We had been without electricity for over two months, and no one else had managed to help us properly. But the moment I spoke with Tracey, everything changed. She told me she would call me back — and unlike other companies or clerks, she actually did. Not just once, but throughout the whole process, guiding us step by step with genuine care and patience.Because of her, our electricity was sorted the very same day.Thank you so much, Tracey. You truly made a huge difference for us today. 🙏💛

5
Date of experience: Nov 20, 2025
Jo Cummins
Julie Mclure was exceptionally helpful…

Julie Mclure was exceptionally helpful and hopefully when the equipment arrives it will be as easy as explained. Thank you so much.

5
Date of experience: Nov 20, 2025
Mary
Very helpful and willing to go beyond…

Very helpful and willing to go beyond to investigate why my gas is going up without any charges.

5
Date of experience: Nov 20, 2025
Barry Stevens
Gas meter

Gas meter problem unable to send a reading battery needs replaced as shown on meter phoned staff who were very helpful in getting me my answer to the problem

5
Date of experience: Nov 20, 2025
Julie
Very helpfull on the phone.sorted…

Very helpfull on the phone.sorted everything out for me

5
Date of experience: Nov 20, 2025
Theresa
Above And Beyond Outstanding Customer Service

I had to ring EDF about how to see how much my electricity had cost for a six week period, as I a home insurance claim and a dry had to be placed in my kitchen 24 hours a day. A brilliant EDF adviser called Jade took my call very quickly, no waiting, and she fully understood what I needed, in fact Jade offered to look back at my electric usage for the same period in 2024 to compare cost. This outstanding customer service has now provided me with all the information I need to send over to the home insurance claims team, so I can get the correct reimbursement costs back. I am so impressed, Jade was so easy to deal with and I was treated as a valued EDF customer. Thank you Jade for looking after me, EDF must be very proud of you, you do a wonderful job looking after your customers.

5
Date of experience: Nov 20, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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