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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Review Time

Craig Lewis
Got straight through to Andrew

Got straight through to Andrew, very helpful my request was dealt with in a couple of minutes, great.

5
Date of experience: Nov 20, 2025
ronald
Great call cheers

Very good informative call and conversation with Colin. Answered my questions promptly and clearly. A credit to the company.

5
Date of experience: Nov 20, 2025
Mary Nash
I always find that EDF customer service…

I always find that EDF customer service is excellent!

5
Date of experience: Nov 20, 2025
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Mr Reg Prue
Me trying to sort out my EDF account.

The person who dealt with me was friendly,helpful and patient trying to help me set up my online account.Very pleased with the end result.

4
Date of experience: Nov 20, 2025
John lamb
Very helpful indeed

Very helpful indeed, I was calling in behalf of my mother and sorted out our account

5
Date of experience: Nov 20, 2025
Clare Dansie
The customer service representative…

The customer service representative julie McClure was extremely helpful and informative!!

5
Date of experience: Nov 20, 2025
Samja
Robert

Robert, the advisor I spoke with, was wonderful. He assisted me quickly and provided clear, informative explanations. He remained calm while addressing my concerns and breaking everything down. Overall, he was very helpful.

5
Date of experience: Nov 20, 2025
Consumer
Waited six months to get a replacement…

Waited six months to get a replacement gas meter and had to make a formal complaint to get one.New one put it after a cancelled appointment. But it doesn’t work!Absolutely a nightmare of an energy company. Avoid!

1
Date of experience: Nov 20, 2025
Dal
Excellent customer service from a very…

Excellent customer service from a very knowledgeable and professional agent, who very kindly took the time to explain all my options to make an informed decision.

5
Date of experience: Nov 20, 2025
customer
Juraij is a credit to EDF

Juraij is a credit to EDF. He understood my situation and resolved it completely to my satisfaction. If ever an Employee deserved a salary increase, it is him. (EDF) HR department, please take note!! Utility companies staff generally are not up to standard-not him. He will go far in life and I wish him every success in his achievements. Happy Christmas and a prosperous New Year to him.😀😀😀

5
Date of experience: Nov 20, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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