eleganse.co.uk

1.1
1.1 Based on 21 reviews

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Average Rating

1.1

/
5

21 Reviews

5 Star
0%
4 Star
4%
3 Star
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2 Star
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1 Star
96%

All Reviews

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Janice Gant
Sadly I fell into the sale trap too like alot of other people. Cancelled order within hour of purcha

Sadly I fell into the sale trap too like alot of other people. Cancelled order within hour of purchase after looking at trustpilot afterwards rather than before,stupidly. Never again in dispute with my visa company but doesn't look like ill get refund as item arrived but im declined to return due to alot of confusing and costly hoops which isn't guaranteed a refund. HAVENT even took item out of packaging as return policy won't permit this yet £35 postage plus ?? Customs plus certain % deductions in total refund seriously annoyed with myself and them for their bogus selling and fake uk company based item Do not do what ive done . Stay well clear

1
Date of experience: Jan 31, 2026
Merlin Taylor
Avoid this seller at all costs.

I strongly advise against purchasing from this seller. They operate a local website but are actually located overseas. I discovered this only after paying for express delivery and asking for tracking details when my order was delayed, only to find out it hadn't even shipped from its origin. The product arrived late, and they are refusing to refund the extra cost for express shipping. While the item is functional, its lack of branding raises concerns about its safety given its origins. Additionally, there are many suspicious reviews on their site. The website lacks any physical address or contact information. I made my purchase based on a misleading ‘top ten’ list that seems to have been created by the seller.

1
Date of experience: Jan 16, 2026
Edison Reed
Caution Advised

Caution is advised. The product is sourced from China, contrary to the claimed UK origin. It seems low-quality, and returning it is not straightforward. A 15% handling fee is deducted, and you bear all shipping costs to Hong Kong, with no guarantee of customs clearance. I strongly recommend against making this purchase!

1
Date of experience: Dec 26, 2025
Beau
Buyer Beware

Buyer beware. The product is sourced from China, not the UK as claimed. It appears cheap, and returning it is quite challenging. They charge a 15% handling fee, and you must cover all shipping costs to Hong Kong, with no assurance it will pass through customs. I strongly discourage making this purchase!

1
Date of experience: Dec 26, 2025
Randall S.
Scam Alert!

Avoid this site and product! It claims to be UK-based but is actually located in China, making it a scam. My spouse discovered it on a dubious site, and it's disappointing that larger platforms allow such fraudulent companies to operate. It's falsely advertised as a top product. Please, do not buy this!

1
Date of experience: Dec 21, 2025
Willy
SCAM - Avoid This Site

SCAM - DO NOT PURCHASE FROM THIS SITE. The mask you order does not arrive.

1
Date of experience: Dec 09, 2025
nek0gamer55
Fraudulent Site

This site is a scam. No product was sent, and money was taken. I’ve asked my bank for help, but it seems unlikely I’ll get it back. Don't be misled by any claims from beauty experts – they are all false. I regret not checking reviews beforehand and ended up scammed! There’s nothing UK about this; it’s all from China.

1
Date of experience: Dec 07, 2025
Willard H.
Similar Experience

I share the same experience. I researched top masks, chose one, and was very disappointed. It was a gift for my daughter, and these scammers should feel ashamed. I reached out multiple times to the support team but received no response. A valuable lesson learned: DO NOT BUY. I wish I had seen other reviews before getting scammed. 💔🥲

1
Date of experience: Dec 03, 2025
Leroy Barnes
Avoid at All Costs

If I could rate this with negative stars, I would. Nothing works. Shipped from China. To return, I must pay shipping and they keep a percentage for handling. They even offered me a partial refund to keep a non-functional product. Unbelievable! I'm reporting this to the relevant authorities. Avoid this at all costs. You can't leave a review on their site; it doesn't allow it. Fake, fake, fake.

1
Date of experience: Dec 03, 2025
Jennifer
One Star - Scam

One star wasn't an option. This is a scam service. I ordered an LED face mask for €189, received fake tracking details, and they haven't replied to my inquiries about my order. Stay away from this fraudulent platform.

1
Date of experience: Dec 03, 2025

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