Review Time
I’ve been using Elina Pilates equipment in my studio for over three years now, and I couldn’t be happier. All the machines — from the Reformers to the Chairs and Cadillac — are still in perfect condition. Nothing has broken, the upholstery and straps look like new, and everything feels just as smooth and sturdy as on day one.The build quality is truly impressive, both in terms of function and aesthetics. My clients always compliment the look and feel of the studio, and that’s in large part thanks to the elegant, professional design of the equipment.If you’re looking for reliable, beautifully crafted Pilates apparatus, I highly recommend Elina Pilates. Beautiful and well-maintained everything, even after constant daily use.
I was sceptic at first because of the price. I was used to BB and Align reformers which are high class priced. In the end I decided to go for Elina because their designs are so much prettier and they have more colour options and the same equipment as other expensive brands. And I‘m amazed, my reformer and tower are working amazing and when I go to my studio which has BB I miss my Elina reformer because it works so much smoother and better! Delivery time is longer but understandable since they‘re a smaller company and built it custom for your needs. Customer service could definitely improve but hey, that‘s spanish culture haha, and I always got the help I needed! Definitely will always go again for Elina- affordable and amazingly produced reformers/products!
I purchased the Pilates Reformer Domo with Box from Elina Pilates in May 2025, and my experience has been extremely disappointing.Despite full prepayment, the delivery was delayed by 1.5 months. During shipping, I received feedback from the freight company that the product was poorly packaged and thus damaged. This made me nervous, so I contacted customer support. However, the support was not helpful – fortunately, it turned out later that the box was intact, and I could not find any damage to the product.Product defect: After only 5 uses, a significant issue occurred: the carriage squeaked with every movement in an extremely annoying tone, making it impossible to train. After all, the device is supposed to help with both physical exertion and mental relaxation.Then the drama began: Customer support was completely unhelpful and repeatedly suggested I repair the product myself – which is completely unacceptable for a brand-new item. Instead of providing a real solution, I received, for example, a screenshot of my own video (which I submitted as "proof" of the squeaking) that circled the problem area – exactly the spot I had already identified as the source of the issue (top right roller) and described in my email. In three additional attempts to contact support, I was repeatedly advised to "bend the rollers" or "bend the compartment." After just 5 uses of the product, I am being told to bend parts? This was unacceptable, and I insisted on receiving new rollers or an exchange for a fully functional device. Unfortunately, these messages went unanswered for weeks, leading me to write this review.Overall, I deeply regret my purchase from Elina Pilates. The poor customer service and defective product have made this one of the worst online purchases I have ever had. And as a woman in my mid-20s, I've had many online shopping experiences.I strongly advise against purchasing from this company unless you're prepared to deal with long wait times, damaged products, and unsatisfactory support.----Ich habe den Pilates Reformer Domo mit Box bei Elina Pilates im Mai 2025 gekauft und meine Erfahrung war äußerst enttäuschend.Trotz vollständiger Vorauszahlung erfolgte die Lieferung mit einer Verspätung von 1,5 Monaten. Bereits beim Versand erhielt ich die Rückmeldung von der Spedition, dass die Ware schlecht verpackt und somit beschädigt wurde. Dies verunsicherte mich, weswegen ich Kontakt zum Support aufnahm. Dieser war jedoch wenig hilfreich – glücklicherweise stellte sich später heraus, dass der Karton unversehrt war und ich keine Schäden am Gerät feststellen konnte.Produktdefekt: Nach nur 5 Einsätzen trat jedoch ein erhebliches Problem auf: Der Wagen quietschte bei jeder Bewegung in einem extrem nervigen Ton, der ein Training unmöglich machte. Schließlich soll das Gerät ja auch für mentale Entspannung sorgen, nicht nur für körperliche Anstrengung.Dann begann das Drama: Der Support war absolut unhilfreich und empfahl mir wiederholt, das Gerät selbst zu reparieren – was für ein neuwertiges Produkt völlig inakzeptabel ist. Statt einer wirklichen Lösung bekam ich z. B. einen Screenshot meines eigenen Videos (das ich als "Beweis" für das Quietschen eingereicht hatte), der die Problemstelle einrahmte – genau die, die ich bereits als Fehlerquelle identifiziert hatte (Rolle oben rechts) und in meiner Mail auch darlegte. In weiteren drei Versuchen, mit dem Support in Kontakt zu treten, gab es immer wieder nur Hinweise, dass ich die Rollen „verbiegen“ oder das Fach „aufbiegen“ solle. Nach nur 5 Nutzungen eines Produkts wird mir also geraten, die Teile zu verbiegen? Das war nicht akzeptabel, und ich bestand auf der Zusendung neuer Rollen oder einem Umtausch des Geräts. Leider wurden diese Nachrichten über Wochen hinweg nicht bearbeitet, was mich nun zu dieser Bewertung veranlasst.Insgesamt bereue ich den Kauf bei Elina Pilates sehr. Der schlechte Kundenservice und das defekte Produkt haben diese Erfahrung zu einer der schlechtesten Online-Käufe gemacht, die ich je hatte. Und als Mitte-20-Jährige habe ich schon viele Online-Käufe hinter mir.Ich kann nur davon abraten, bei diesem Unternehmen zu kaufen, es sei denn, man ist bereit, mit langen Wartezeiten, beschädigten Produkten und unbefriedigendem Support zurechtzukommen.
We use Elina Pilates equipment in our studio and we are very happy with the quality. The reformers are smooth, stable, and very comfortable for our clients. Their support team works very well — the equipment arrived to our island quite fast, which we really appreciated. One of the push-through bars on a tower arrived slightly damaged, but the replacement was sent immediately without any issues. Overall, a very professional service and reliable equipment.
At Village Life Pilates, we are absolutely obsessed with our Elina Pilates reformers! These machines are truly cutting edge—our clients can’t stop raving about them. The pads strike the perfect balance between firm and cushy, making every session incredibly comfortable while still providing the necessary support for precise movement. Even the footwear has unparalleled grip, ensuring maximum stability during workouts.The pulley system is exceptionally smooth, allowing for seamless transitions and fluid movement. These reformers are a game changer—they transform bodies faster than anything I've ever experienced. Whether you're a beginner or a seasoned practitioner, they elevate the Pilates experience to an entirely new level.Beyond the reformers themselves, working with the fabulous Elina team in Spain has been an absolute joy! Every interaction has been met with kindness, efficiency, and professionalism. The team is sweet, accommodating, and always cheerful, making the entire process effortless from start to finish. The delivery system is a breeze, and best of all—these reformers are the easiest machines to set up. You don’t need to hire anyone for assembly—it takes mere moments!We cannot wait to add Elina chairs to our studio soon! If you’re considering investing in top-tier Pilates equipment, Elina Pilates is unmatched in quality, service, and innovation. Highly recommend!
Elina Pilates have one of the best price-quality ratio of pilates machines on the market. I have been buying machines from them for 8 years, and they have been growing and always wanting to improve their products and customer support. Congratulations on your work and may you continue to improve and provide this support.
Bourght a DOMO home reformer. There was an item not in stock and they contacted me regarding shipping; if I wanted all item delivered together or just the back ordered item delivered in a second delivery. I chose 2 deliveries free off charge, and both came with no remarks. Customer service kept me informed all the way and the reformer runs very smooth. I can highly recommend Elina Pilates.
Do not purchase from here.I purchased a reformer on February 19, which was backordered for 2.5 months at the time. On April 14, I emailed for an update to make sure they are on track for the shipment around end of April and I got no reply despite the many attempts to get an update on my order for AN ENTIRE MONTH. From April 14 to May 12, no one would reply to my dozens of emails and calls, besides on instagram where they claimed each time that they will notify their customer service team, which did absolutely nothing. Only after dozens of attempts to contact Elina, filing a dispute with my bank and leaving a negative trust pilot review (which I told them I would be doing because at this point, I felt I was being scammed since they collected my payment on February 20), they emailed me the day after it was published, that my order was ready to ship - despite the entire month of radio silence. What a coincidence..I was refunded at the end of the day after a month of no replies and for that alone, I would recommend to purchase elsewhere where the company won't ghost you once they've taken your payment. Curious if I ever would've received a refund if I didn't go to the hassle of all of this.
I had high expectations for Elina Pilates, especially after the consulting phase, where they promised a 10-14 day delivery time. Unfortunately, I’ve been waiting for almost three months without any proactive updates. I reached out multiple times via WhatsApp, but received no response. When I did get a reply, I was given an incorrect shipping date, only to hear nothing again after that. After weeks I got the information that the order will be shipped Mid of February but again no information about my order status. This lack of communication and professionalism has been very disappointing. Unfortunately, I cannot recommend Elina Pilates based on my experience.
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We make products for Pilates with the best materials available: Reformers, Barrels chairs or Pilates. Our products are used in Pilates studios and sports centers around the world.
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