Review Time
Be very careful dealing with this organisation unless you want to be caught in a subscription trap. I joined on a special rate price and thought I had cancelled on the website and then the subscription auto renewed without Mutu emailing me any notification that the renewal was due.
Many other organisations email customers to advise them of pending renewals - Mutu's reason was I had opted out of emails (I got fed up with the volume of marketing/engagement type emails I was getting). Customer service told me when I asked for a refund they day after the renewal had been taken that they would not provide a refund.
Particularly egregious as the amount for the renewal was significantly higher than the original sign up amount. I disputed the transaction with my bank as in my opinion it is unfair business practice.
I feel I've been conned. Sign up for lauren ohanyon's 'restore your core' instead of mutu...it is a much better program and she has morals. I joined mutu in 2015. It was $97 for lifetime access so £80ish. Since then they changed their plan to newcomers getting access for the year/or monthly etc. But my membership, supporting wendy at the beginning, was lifetime access. I loved this as I could revisit over the years when I need to which is why i invested. I went to log in and non of my details worked. I emailed and was told that because I had not logged in for 1 year, my account had been dissolved, and due to GDPR rules, they were not allowed to have given me advance warning of this. They said the account is now gone forever but i was welcome to PAY AGAIN to get access. No thank you. Restore Your Core with Lauren ohanyon all the way from now on where ex mutu customers now go for proper support and real help. The GDPR excuse is the most ridiculous thing ive ever heard, if mutu valued their supportive roots they would have emailed me to say there is a new rule and to keep your account active you need to log in withing 12 months...easy. I can only think they want rid of the old accounts as we make them no new money which is a horrible attitude for a supposed health focused company supporting women's wellness. There was no remorse, just the account is gone end of story. Waste of my money and false advertising. Very sad to see a company treat its original supporters in this way, but they are not bothered as will be chuckling all the way to the bank.*in response to mutu's reply here, if its unlawful to keep people's data why offer lifetime access?? Why not tell existing customers that they must log in every 12 months at least? And beyond that, why not have the ability to reinstate accounts if I accounts lapse. Non of this was stated to existing customer. Hiding behind GDPR feels like gaslighting
Be very careful dealing with this organisation unless you want to be caught in a subscription trap. I joined on a special rate price and thought I had cancelled on the website and then the subscription auto renewed without Mutu emailing me any notification that the renewal was due. Many other organisations email customers to advise them of pending renewals - Mutu's reason was I had opted out of emails (I got fed up with the volume of marketing/engagement type emails I was getting). Customer service told me when I asked for a refund they day after the renewal had been taken that they would not provide a refund. Particularly egregious as the amount for the renewal was significantly higher than the original sign up amount. I disputed the transaction with my bank as in my opinion it is unfair business practice.
The Mutu system advertises 'lifetime access' AND says they understands that women's commitment to their health wanes and lapses. I purchased it thinking I know I will keep coming back to this, and this is what I have done, but this last year has been tough with work, health and just life. I have recommitted to my health but my access has been removed because I was inactive for a year. I contacted them and they said we see you paid, yes you have lifetime access, but no we can't reinstate your access because you've been inactive... go figure?! Really disappointed.
Well, I did it! It only took 4 or 5 attempts, 8 years, 4 more children, a total revamp of of the program, and five months of work since my last baby, but I have finished the program at last! 😁 Mind, I didn’t complete all the extra weekly tasks; maybe next time. The hardest task BY FAR? Going to bed early!! 😂I purchased MUTU to address a diastasis I developed from an emergency C-section with my 3rd, but didn’t discover until I was pregnant with my 4th. (I saw the tenting of my abdomen, but didn’t know it was a problem.)What I’m most grateful for: training in proper technique. I’m so glad that when I’m doing other exercise programs I have confidence to perform the moves correctly, even with minimal instruction. Now, although I still have some separation, I’m able to revisit the ab workouts I did 10 years without aggravating my injury. And if a specific move is problematic I can recognize it and either contract my core muscles more carefully or modify the move to ease the pressure.
Customer service dropped the ball. I requested a refund after I was unable to login for an extended period and couldn't cancel before the free trial was up. Life got in the way and I never used the app once when I asked to be refunded. Zero consideration for NONUSE/NONACCESS. It's exhausting chasing apps and this is another story of we'd rather take your money than give you proper service and consideration. Watch out.
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MUTU System is the medically recommended, body-positive program for core and pelvic floor rehabilitation - designed for women at every life stage, not just postpartum.
Clinically proven to improve diastasis recti, pelvic floor dysfunction, back pain, and core weakness, MUTU has helped hundreds of thousands of women around the world feel strong, capable, and connected in their bodies again. Whether you’re newly postpartum, in perimenopause or menopause, or simply tired of being told your symptoms are “normal”, MUTU meets you where you are, with expert guidance and evidence-based results.
Backed by NHS contracts and independent clinical trials, MUTU delivers effective, expert-led core and pelvic floor exercises that fit into real life, starting from just 12 minutes a day. No pressure. No bounce-back culture. Just sustainable, functional strength that supports the way you live, move, and feel.
You’ll also gain access to MUTU Mamas Connect, our private community where thousands of women share support, encouragement, and real experiences, without judgment or comparison.
Whether your goal is to stop leaking, ease pelvic pain, flatten your stomach, or simply feel more in control of your body, MUTU is here for you.
Try the full program completely free for 10 days at mutusystem.com. Cancel in the free trial period to pay nothing. No questions. No risk. Just proven support that works.See more
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